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Honoring Excellence in

Technology Business Management

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2018 Categories

The TBM Council Awards recognize a wide range of accomplishments achieved by employing the disciplines of TBM. This annual event celebrates the leaders, innovators, and pioneers in IT and finance who are advancing TBM and paving the way for a successful partnership within their enterprise.

Learn about the four TBM Council Awards categories below:

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IT Optimization Award

IT leaders are asked to build the plane while flying it – and promise a smooth ride. From modernization and standardization to rationalizing and aligning application, vendor and project portfolios, IT must do more with less. This award recognizes the strategic and bold use of data to drive decisions for technology efficiency, agility, quality, performance and business value. Winners of this award measure and can demonstrate their team’s successes with optimizing cost for performance and business alignment of the IT portfolio.

Key Attribute: Getting measurably more business value per dollar invested in IT

Successful nominees can demonstrate – through measured outcomes -- how they and their teams used TBM data and processes to:

  • Through targeted activities to improve efficiency or shape demand, improve the unit rates (unit costs) of IT’s services, products or applications provided to the business
  • Rationalize applications and/or services to create a more efficient and effective portfolio
  • Employ benchmarking against industry peers, market rates and/or internally to help identify and drive actions to improve efficiency
  • Consolidate data centers or other aspects of the IT estate
  • Improve agility through the cost structure, such as by shifting workloads to public cloud
  • Optimize vendors and contracts to get more value for money from third-party suppliers
  • Maintain (or improve to) a high performance of service delivery to the enterprise
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Strategy & Planning Award

IT leaders face a conundrum. The long-term nature of technology investments means they must plan not just months ahead but oftentimes three to five years out. Meanwhile, their business partners expect a level of agility that allows them to capitalize on new opportunities or respond to new threats quickly and with the full support of IT. This award recognizes IT leaders who have found a way to bridge the gap by developing and maintaining an IT strategy and corresponding planning processes to enable IT to be the value partner that their business so desperately needs. 

Key Attribute: Shifting from static, cost center-based IT planning process to a dynamic one that regularly links IT resources to business strategy, business demand for services and innovation (projects), and IT-led initiatives (e.g., modernization, agile/devops, etc.)

Successful nominees can demonstrate how they and their teams used TBM data and processes to:

  • Perform IT strategic planning (3-5 years out) that reflects an understanding of business demand, business
  • goals, service cost dynamics and resource needs
  • Accelerate the annual planning process and improve the linkage to business needs over the next year
  • More quickly anticipate plan variances and take action to avoid negative business consequences
  • Instrument business demand and anticipate changes in demand and consumption
  • Improve financial and resource agility of IT to more easily respond to changing business demands
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Business Alignment Award

More and more, the transformation from a technology provider to a service provider is accelerated by the cloud. Not only does the public cloud delivery model put internal IT services in a new light, private and hybrid cloud adoption provides benefits for cost and agility that are needed by your business. This transformation requires a mental shift that starts with the customer’s needs, and then drives a cultural shift in how technology is offered and consumed, sourced and delivered, measured and managed. This award recognizes IT organizations who have successfully applied technology business data and processes to deliver an IT services portfolio aligned with business needs and increase flexibility and transparency of cost, consumption and quality. Your team has changed the conversations with the business from cost to value, guides investments, and drives innovation.

Key Attribute: Shifting IT from being an expense center to delivering services with greater flexibility (e.g., on demand) and transparency of cost, consumption and quality

Successful nominees can demonstrate how they and their teams used TBM data and processes to:

  • Define and deliver a portfolio of services for which business value is clearly articulated
  • Align the IT services portfolio to the needs of the business, including strategies for growth, business cost reduction, transformation and others
  • Design and offer differentiated levels of service with clearer cost/quality choices to the business or end customers
  • Shift to a service-oriented consumption model to hold business partners (e.g., LOB leaders), application owners, and other consumers accountable for the costs they drive
  • Empower service owners to manage the business side of their services including setting rates (prices), managing service cost (total and per-unit), shaping demand and consumption, and measuring quality and value over time
  • Drive service efficiency improvements, such as per-unit cost reductions, in a sustainable fashion (i.e., without assuming undue risks)
  • Establish a business relationship model with formal responsibilities for engaging internal customers, discussing consumption/demand/costs, and ensuring value delivery
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Innovator of the Year Award

Business innovation and technology innovation are increasingly synonymous. Savvy technology leaders are disrupting the status quo with new capabilities, services and business models to win, serve, and retain customers. This award recognizes technology organizations that have applied technology business data and process to better satisfy the needs of the business and change conversations from cost to value (via tradeoffs). Their work now shapes demand, guides investment and/or drives innovation with fellow business leaders. In this category, one winner will be recognized.

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Pacesetter Award (Given in each of the three categories)

For each TBM award (IT Optimization, Strategy & Planning, Business Alignment), the TBM Council will recognize two teams that have made a significant impact to their business with TBM in a short period of time (18 months). In doing so, their TBM programs have set the pace for the industry, demonstrating a preference for moving fast (through iterations) over a cautious, get-it-right-the-first-time approach. Successful teams are recognized not for having years of experience but instead for making progress, including measurable results, in months or quarters instead of years.

Key Attribute: Establishing a TBM program and making demonstrable progress in the award category in less than 18 months

Successful nominees must meet many of the award criteria but must also demonstrate they have:

  • Implemented TBM tools, data and processes rapidly over the 18 month period
  • Established their TBM office within the last 18 months, including a program director and any existing TBM analysts
  • Relied upon the TBM program to enable or make possible many of the results achieved in the given award category (i.e., the TBM program must be a clear success factor in achieving the results claimed in the award category)
  • Established key TBM processes, such as month-end close, monthly operating reviews, quarterly business reviews, etc., in the 18 month period
  • Created and maintained a roadmap for improved capabilities and value from TBM
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