Update Your TBM Model with a New Taxonomy Version

The release of TBM Taxonomy v5.0 marks a significant step forward in modeling technology costs, capabilities, and consumers. It enhances support for cloud, AI, ESG, and product-centric delivery, while improving alignment with FinOps, Agile, NIST, and ServiceNow CSDM.

If your organization currently uses Taxonomy version 4.0 or 4.1, this guide will help you plan and implement a successful migration to v5.0.

Why Migrate?

TBM Taxonomy v5.0 improves how you classify, allocate, and communicate technology investments. Major changes include:

  • New Cost Pools: Cloud Services (for FinOps), Staffing (unifying labor)
  • Modernized Towers: Application, Data, Smart Devices, and split Security & Risk towers
  • Updated Solutions Layer: New solution types for AI and Sustainability
  • Expanded Consumer Layer: Includes value streams, products, and portfolios

These updates support richer reporting, cleaner allocations, and strategic decision-making.

Migration in 8 Steps

Use this structured process to migrate your model to TBM v5.0.

Step 1: Inventory and Impact Assessment

Catalog all taxonomy dependencies across your TBM ecosystem

Before migrating to TBM Taxonomy v5.0, identify every place where taxonomy terms are used in your systems, rules, and reporting. This step ensures you understand the full scope of the transition and prevents gaps during implementation.

1.1 Inventory Allocation Logic

Review all allocation rules defined in your TBM platform or cost modeling system.

  • Export the current rule set or configuration.
  • For each rule, capture:
    • Source object (e.g., GL account, cost center)
    • Target object (e.g., tower, solution, consumer)
    • Allocation driver (e.g., headcount, ticket volume, usage)
    • Source system for driver data
    • Any references to taxonomy objects (e.g., External Labor, Platform tower)

What to look for:

  • Deprecated source or target terms like External Labor, Platform, or Applications.
  • Allocation paths that bypass layers (e.g., cost pool directly to consumer).
  • Static driver logic that could be modernized (e.g., fixed percentages or default splits).

1.2 Analyze Data Transformation and Classification Logic

Audit your ETL pipelines and data staging processes. Focus on logic that classifies or enriches incoming records before allocation.

  • Review:
    • Source-to-target mapping rules (e.g., GL account to cost pool)
    • Enrichment steps using vendor lists, application registries, or service ownership
    • Transformation logic for labor, cloud, or SaaS data
  • Flag:
    • Hardcoded references to legacy structures like Internal/External Labor or Outside Services
    • Mapping rules assigning DevOps or data tools to the Platform tower
    • Absence of logic for new structures like Cloud Services, Smart Devices, or AI

1.3 Catalog Dashboards, Reports, and KPIs

Identify all dashboards, reports, and visualizations that display taxonomy-driven data.

  • Capture:
    • Report name and owner
    • Taxonomy elements used (e.g., filters, slicers, legends)
    • Calculated fields or KPIs built on taxonomy rollups
    • Dependencies on now-retired groupings (e.g., labor by internal vs. external)
  • Classify each report by taxonomy layer:
    • Cost Pool-based
    • Tower-based
    • Solution-based
    • Consumer-based

Common issues to flag:

  • Filters that use Platform or Application as solution types
  • Aggregations built on now-merged sub-towers (e.g., Unix/Midrange → Server)
  • Charts trending v4.x data that will break without a crosswalk

1.4 Identify Stakeholder Dependencies

Determine which user groups rely on TBM reporting and models tied to taxonomy elements.

  • List stakeholders and business units:
    • IT Finance
    • Product and Service Owners
    • CloudOps / FinOps
    • Enterprise Architecture
    • Business Unit Leaders / Portfolio Owners
  • For each group, assess:
    • Reports or models they use regularly
    • Decision-making processes affected (e.g., budgeting, cost recovery, ESG tracking)
    • Level of fluency with taxonomy structure and reporting logic

Why this matters:
Stakeholders who depend on taxonomy-linked reports will need clear communication, early exposure to changes, and support interpreting new structures.

Quick Tip: Document which reports or outputs are critical to which stakeholder groups, and flag those for change management.

1.5 Organize and Prioritize the Inventory

Create a master inventory workbook or issue tracker to log everything discovered in 1.1 through 1.4.

Recommended fields (and example values):

Item

System

Layer

Taxonomy Term

Impact Level

Action Needed

Allocation Rule: CloudOps Alloc

TBM Platform

Cost Pool → Tower

Outside Services

High

Re-map to Cloud Services

ETL: GL Account 54300 Map

Data Lake

Cost Pool

External Labor

Medium

Update to Staffing > Contractors

Dashboard: Infra Spend by Tower

Power BI

Tower

Platform

High

Rebuild filters and groupings

KPI: App Support Cost

Tableau

Solution

Application Solution

Medium

Reclassify under Service

Stakeholder: Product VP

Business Unit

Consumer

Product / Portfolio

High

Flag for early engagement

Quick Tip: Add sorting and filtering to support planning, sequencing, and migration status tracking.

What Success Looks Like

By the end of Step 1, you should have:

  • A complete inventory of taxonomy-dependent logic, reports, and transformation rules
  • Stakeholder mappings to affected reports and system
  • An impact-ranked list of remediation items by taxonomy layer
  • A well-organized workbook or tracking system to carry forward through migration

This sets the foundation for Steps 2–8 and will help align your team, estimate effort, and guide communications.

Step 2: Design the Updated Taxonomy Model

Translate legacy taxonomy elements into the TBM v5.0 structure

With your current-state inventory complete, the next step is to design your updated TBM model using Taxonomy v5.0. This means translating or remapping outdated elements, incorporating new structures, and ensuring your v5.0 design reflects how your organization delivers, supports, and consumes technology services today.

This is not just a technical task—it requires strategic alignment with finance, product, architecture, and operations teams.

2.1 Review What Changed in Taxonomy v5.0

Begin by understanding the key structural and conceptual changes introduced in TBM v5.0. Focus on how each of the four taxonomy layers has evolved:

  • Cost Pools:
    • Cloud Services is now a standalone top-level cost pool
    • Staffing replaces Internal and External Labor
    • Managed Services and Other Operating introduced across multiple pools
  • Resource Towers:
    • Platform and Output towers are retired
    • Smart Devices and Data are introduced
    • Security & Compliance is split into Security and Risk & Compliance
    • New domain groupings support executive-level views
  • Solutions Layer:
    • Applications are no longer standalone solutions—they now support Products and Services
    • Artificial Intelligence and Sustainability & ESG added as solution types
  • Consumer Layer:
    • Renamed from Business Layer to Consumer Layer
    • Now includes Value Streams, Products, Portfolios, and Digital Services
Quick Tip: Visit our taxonomy page for documentation on renamed, merged, retired, or reclassified elements.

2.2 Build a Crosswalk from v4.1 to v5.0

Using your inventory from Step 1, create a detailed crosswalk between legacy and new taxonomy elements.

  • For each retired or changed object, identify its v5.0 equivalent(s)
  • Note whether the relationship is:
    • One-to-one (e.g., External Labor → Staffing > Contractor)
    • One-to-many (e.g., Platform → Application + Data towers)
    • Many-to-one (e.g., Expense sub-pools → Other Operating)

Common examples:

v4.1 Object

v5.0 Replacement(s)

External Labor

Staffing > Staff Augmentation

Platform Tower

Application, Data, or Smart Devices Towers

Application (Solution)

Service or Product + Application Hosting

Outside Services

Cloud Services or Managed Services

Business Unit

Consumer > BU / Product / Value Stream

2.3 Define New Hierarchies and Rollups

As you adopt the v5.0 structure, build out the new object hierarchies in your model. This includes:

  • New Sub-Pools under Staffing, Cloud Services, and other cost pools
  • New Sub-Towers such as:
    • ML Engineering, Model Hosting under the Data tower
    • IoT Devices, Operational Technology under Smart Devices
  • New Solution Types and Categories, including:
    • Artificial Intelligence
    • Sustainability & ESG under Shared & Corporate Services
  • New Consumer dimensions, enabling attribution to:
    • Value Streams
    • Digital Services
    • Agile Portfolios
Quick Tip:If you’re modeling AI internally, consider whether costs should be attributed via the AI Solution or the AI sub-towers (based on your visibility and maturity).

2.4 Apply Metadata and Version Tags

To support traceability, validation, and future audits:

  • Tag all new taxonomy objects with:
    • Version label (e.g., “TBM v5.0.0”)
    • Mapping source (e.g., “Crosswalk v1.2, March 2025”)
    • Design notes or rationale (e.g., “Mapped to Data tower based on DevOps platform function”)
  • Maintain a change log documenting:
    • Each new object created
    • Each legacy object deprecated
    • Notes on stakeholder approval or variance

What Success Looks Like

By the end of Step 2, you should have:

  • A complete crosswalk from v4.1 taxonomy objects to v5.0 replacements
  • A working model of the new cost pools, towers, solutions, and consumer hierarchies
  • Metadata versioning to track which objects have changed and how
  • Alignment with key stakeholder groups—especially Architecture, Finance, CloudOps, and Product teams

This updated model serves as the blueprint for your new cost allocation logic, ETL updates, and dashboard redesign.

Step 3: Update and Test Allocation Logic

Redesign cost allocation rules for consistency, transparency, and accuracy

With your v5.0 taxonomy model defined, the next step is to rework your allocation logic so it aligns to the updated object structure. This step is essential for ensuring that cost flows remain accurate, interpretable, and compliant with the new layer relationships introduced in v5.0.

This is also a chance to improve the quality of your cost allocations through better driver selection, segmentation, and documentation.

3.1 Reclassify Allocation Targets and Sources

Review every allocation rule in your model and update object references according to your v5.0 crosswalk. Common changes include:

  • Labor allocations must now flow through the Staffing cost pool:
    • Internal Labor → Staffing > Internal Labor
    • Contractors → Staffing > Staff Augmentation
  • Cloud costs must be routed through the Cloud Services cost pool, not Outside Services
  • Platform tower targets must be reassigned:
    • Integration & DevOps → Application tower
    • Data Platforms → Data tower
    • Print services → Shared Services or End User
  • Applications must no longer be used as standalone solutions:
    • Reroute allocations to Product/Service hierarchies
    • Use Application Hosting or Support as needed under Service Delivery

3.2 Upgrade Allocation Drivers for Precision

Use the migration as an opportunity to improve the fairness and traceability of your cost allocations.

  • Replace static splits (e.g., headcount %, project codes) with usage-based drivers where possible:
    • Cloud spend → Tag-based usage metrics
    • Labor → Time tracking, project hours, work order logs
    • AI platforms → Training hours, GPU usage, model runs
  • Ensure drivers are aligned to sourcing models:
    • Full-time staff → Time or effort
    • Contractors → Project codes or deliverables
    • Managed Services → Vendor SLA tier or service consumption

3.3 Enforce Layer-to-Layer Allocation Consistency

TBM v5.0 reinforces the layered flow of cost attribution:

  • Costs must flow:
    • From Cost Pools → Towers
    • From Towers → Solutions
    • From Solutions → Consumers

Ensure that:

  • No rules skip layers (e.g., Cost Pool → Consumer)
  • Each intermediate layer has appropriate mappings and drivers
  • Exceptions are rare, documented, and justified (e.g., shared services)

3.4 Segment Allocation Logic by Context

Introduce more granular rules based on delivery model or asset type. For example:

  • Labor:
    • Internal Staff → Allocate by time
    • Staff Augmentation → Allocate by PO or contract
    • Managed Services → Allocate by service volume
  • Cloud:
    • IaaS → Allocate by compute/storage usage
    • PaaS → Allocate by license unit or service ID
    • SaaS → Allocate by user access or integration volume
  • AI:
    • Commercial tools → Allocate to Artificial Intelligence solution
    • Internal platforms → Route through Data tower > AI sub-tower

3.5 Document Allocation Logic and Design Decisions

For each rule, include:

  • Allocation rule ID or label
  • Source and target object(s)
  • Driver and its source system
  • Rationale for design (why this path and driver were chosen)
  • Known exceptions or limitations
  • Version tag (e.g., “Updated for TBM v5.0”)

3.6 Test Allocations and Validate Results

Before go-live:

  • Run sample allocations on a test dataset (e.g., one fiscal period or one business unit)
  • Compare allocation outcomes to historical v4.1 results
  • Review:
    • Shifts in cost attribution at pool, tower, solution, and consumer levels
    • Spikes, gaps, or unallocated costs
    • Changes in unit costs, showback amounts, and total allocations

Engage key stakeholders (e.g., Finance, CloudOps, Product) to interpret and validate results. Use formal signoff or issue tracking to document questions and resolutions.

Quick Tip: Adjust logic iteratively based on testing outcomes.

What Success Looks Like

By the end of Step 3, you should have:

  • Fully redesigned allocation logic aligned to v5.0 structures
  • Upgraded drivers that improve allocation quality and trust
  • Documented rationale and logic for all allocation paths
  • Successful test allocations validated by key stakeholders
  • Layered cost flows ready for production use

This step ensures that the foundation of your TBM model—cost attribution—is technically correct, traceable, and credible as you prepare to modify your pipelines and rebuild dashboards.

Step 4: Modify Data Transformation and ETL Pipelines

Ensure upstream data aligns with the new taxonomy before allocation begins

Your TBM model relies on accurate and classified data before any allocation logic is applied. To support TBM Taxonomy v5.0, you must update your data transformation logic, enrichment rules, and staging layers so that incoming records (from GL, cloud, HR, etc.) are correctly categorized before reaching your model.

4.1 Update Source Mapping Rules

Start by reviewing all inbound data feeds and identifying how taxonomy classification is currently applied:

Examples of source data to review:

  • General Ledger extracts
  • HR and payroll files
  • Cloud billing exports (e.g., AWS CUR, Azure EA)
  • SaaS invoices and license reports
  • Time tracking or project systems

What to update:

  • Remove logic tied to deprecated v4.x elements (e.g., Internal Labor, External Labor, Platform)
  • Redirect legacy classifications to new structures:
    • External Labor → Staffing > Staff Augmentation
    • Outside Services > Cloud → Cloud Services > Cloud Provider
    • DevOps platform → Application tower
  • Enable support for new taxonomy objects, such as:
    • Smart Devices
    • AI sub-towers (e.g., ML Engineering)
    • Sustainability & ESG solution type

4.2 Modify ETL Logic and Staging Scripts

Adjust technical pipelines used to ingest, transform, and stage your TBM data.

  • Embed crosswalk logic:
    • Create a master v4.1-to-v5.0 mapping table
    • Integrate it into transformation logic to auto-reclassify legacy records
  • Enrich classification using reference data:
    • Application inventory or service registries (for solution classification)
    • Vendor master lists (for Managed Services or Cloud Service Provider sub-pools)
    • Cloud tag dictionaries (for workload type, environment, team ownership)
  • Support new object dimensions:
    • Add fields for new sub-pools, towers, and solutions in your staging schemas
    • Update transformation rules to populate these fields based on source data attributes

4.3 Reclassify Third-Party and Unstructured Spend

TBM v5.0 emphasizes better treatment of externally delivered and cloud-native services. Poor classification of these categories can lead to distorted allocations.

  • Improve tagging fidelity for cloud services:
    • Enforce use of tags for cost center, environment, application, and project
    • Use these tags to drive sub-pool classification (e.g., Compute, Storage, Database)
  • Collaborate with Procurement to enrich third-party records:
    • Identify vendor delivery models (e.g., Managed Services vs. Staff Augmentation)
    • Leverage contract metadata to determine correct cost pool and tower
  • Avoid catch-all classifications like “Other Operating” unless necessary; large volumes here should be flagged for review

4.4 Enable Dual Compatibility for Transition Periods

For smoother testing and validation:

  • Create dual-path pipelines, where:
    • One set of transformation rules stages data for v4.1 taxonomy
    • A parallel path applies v5.0 classification
  • Tag each record with taxonomy version (e.g., taxonomy_version = “v5.0.0”)
  • Use parallel staging tables or fields (e.g., tower_v4, tower_v5) to support side-by-side dashboard views

4.5 Implement Validation and Traceability Controls

As classification logic grows more complex, introduce controls to ensure ongoing accuracy and audit readiness.

  • Key QA metrics:
    • % of records mapped automatically vs. manually
    • Volume of spend in fallback categories
    • Spend distribution across new towers and cost pools
  • Validation techniques:
    • Track null values or unmapped classifications in key fields
    • Flag unexpected shifts in spend across taxonomy layers
    • Cross-check classification intent with sourcing records or service owners
  • Maintain audit logs:
    • Record transformation version used per record
    • Track overrides, manual adjustments, and rule exceptions

What Success Looks Like

By the end of Step 4, you should have:

  • Transformation and staging logic that aligns all source data to TBM Taxonomy v5.0
  • Classification coverage for all new objects (e.g., AI, Smart Devices, ESG)
  • Clean, enriched records flowing into the TBM model with clear version tagging
  • QA processes and traceability in place for downstream audit and reporting

This ensures that the raw inputs to your TBM model are structured, complete, and ready for allocation and dashboarding in the next steps.

Step 5: Redesign Dashboards and Reports

Rebuild visualizations to reflect TBM Taxonomy v5.0 and preserve reporting trust

The migration to TBM v5.0 affects how data is grouped, labeled, and visualized across your TBM dashboards. Many reports will need structural updates to align with the new taxonomy—especially if they reference retired objects, layer-specific filters, or embedded calculations.

This step is not just technical; it’s critical to maintaining stakeholder trust in TBM outputs.

5.1 Assess the Scope of Reporting Impact

Begin by reviewing your full report inventory (from Step 1) and categorizing the impact of taxonomy changes:

Identify reports that:

  • Filter on renamed, retired, or restructured taxonomy elements (e.g., Platform, External Labor)
  • Group data by tower, solution, or cost pool rollups
  • Visualize trends that will be disrupted without translation logic
  • Include KPIs derived from deprecated structures

Key areas to evaluate:

  • Dashboards showing labor costs by type → Now must use Staffing cost pool sub-pools
  • Reports displaying Applications as standalone solutions → Must reclassify under Services or Products
  • Tower-based spend visuals → Must redistribute Platform content to Application, Data, or Compute

5.2 Audit Filters, Groupings, and Calculated Fields

Once priority dashboards are identified, perform a detailed audit of each:

  • Filters and Slicers:
    • Replace references to deprecated terms with their v5.0 equivalents
    • Add filters for new objects (e.g., Smart Devices, AI, ESG)
  • Visual Groupings:
    • Update charts grouped by cost pool or tower to reflect new structures
    • Ensure sub-tower realignments (e.g., Unix + Midrange → Server) are reflected in visuals
  • KPIs and Calculations:
    • Review any derived metrics that include specific taxonomy rollups (e.g., Infrastructure OpEx, Application TCO)
    • Document and revise calculations to reflect new mappings and definitions

5.3 Rebuild and Version Your Dashboards

For most dashboards, remediation involves more than quick edits—it requires thoughtful redesign.

  • Create v5.0 versions of all critical dashboards:
    • Preserve v4.1 versions for historical continuity and side-by-side comparison
    • Label all dashboards clearly (e.g., “Tower Spend – FY24 (v5.0)”)
  • Align dashboards to new taxonomy layers:
    • Use hierarchical visual structures: Cost Pool → Tower → Solution → Consumer
    • Include roll-up views and drill-downs for new object groupings (e.g., Infrastructure Services, Software Platforms)
  • Centralize logic and naming conventions:
    • Use a semantic layer or standardized metadata definitions to ensure consistency across visualizations
    • Avoid hardcoding taxonomy terms into chart titles or formulas

5.4 Communicate Reporting Changes to Stakeholders

Redesigned dashboards must not only be accurate—they must also be understood. Proactive communication is critical.

  • Show “before and after” views:
    • Use side-by-side charts or overlays to show how tower or cost pool groupings have changed
  • Highlight renamed or retired elements:
    • Provide visual maps or crosswalk tables within the dashboard or as companion sheets
  • Deliver support materials:
    • Dashboards with inline tooltips or glossary links
    • Short videos or walkthroughs for high-impact reports
    • Role-based transition guides (e.g., for Finance Analysts, Product Managers, CloudOps)

5.5 Prepare for Financial Continuity and Version Control

To preserve trust in trending data and comparisons over time:

  • Embed taxonomy version tags:
    • In dashboard titles, metadata layers, and exports
  • Support legacy filtering during transition:
    • Allow users to toggle between v4.1 and v5.0 views where appropriate
    • Use mapping tables to reconcile historical groupings (e.g., “Old Tower” vs. “New Tower”)
  • Archive v4.1 dashboards:
    • Mark them as historical (e.g., “Final FY23 – v4.1”) and restrict editing

What Success Looks Like

By the end of Step 5, you should have:

  • Updated or rebuilt all dashboards and reports impacted by taxonomy changes
  • Clear visual alignment to the new Cost Pool, Tower, Solution, and Consumer structures
  • Versioned dashboards with side-by-side comparison capability
  • Stakeholders trained and confident in using the new reporting views
  • A clear mapping of which metrics have changed, why, and how to interpret them

Your redesigned reports will now reflect the upgraded taxonomy and serve as a trusted source for strategic decisions.

Step 6: Validate with Dual Modeling

Run both v4.1 and v5.0 models in parallel to ensure financial integrity and stakeholder trust

Before cutting over to TBM Taxonomy v5.0, it is essential to validate that your new model is producing accurate and explainable results. The best way to achieve this is by running dual models—maintaining both v4.1 and v5.0 classifications across multiple reporting cycles for comparison, reconciliation, and stakeholder review.

This phase gives your organization the confidence to switch to v5.0 without losing continuity in year-over-year trends or financial reporting.

6.1 Configure and Run Dual Models

Begin by staging your TBM model to support two concurrent classification structures:

  • Load identical source data into both v4.1 and v5.0 environments
  • Use either:
    • Separate models within your TBM tool (if supported)
    • A single model with dual-tagged staging tables and taxonomy switch logic
  • Ensure that both models:
    • Use the same driver data
    • Share the same allocation logic wherever structurally possible
    • Output comparable cost flows to towers, solutions, and consumers

6.2 Reconcile Key Financial Metrics

Compare outputs between the two models at multiple levels of aggregation:

  • At the cost pool level:
    • Verify that total labor, software, and cloud costs remain stable, even if reclassified
  • At the tower level:
    • Investigate shifts due to tower retirements or sub-tower consolidation (e.g., Platform → Application + Data)
  • At the solution level:
    • Track reallocation from Applications to Products or Services
  • At the consumer level:
    • Ensure reporting logic aligns with changes in BU, product, and value stream attribution

6.3 Identify and Explain Structural Breaks

Use the crosswalk developed in Step 2 to help explain variances in trend lines and historical comparisons.

  • For each major variance:
    • Reference the specific taxonomy change (e.g., “Cloud moved from Outside Services to Cloud Services”)
    • Use visuals or annotated dashboards to illustrate the change
    • Prepare narrative summaries that can be shared with Finance, Audit, or Executive users

Examples:

  • A sudden increase in the Application tower under v5.0 may reflect the redistribution of former Platform and End User functions
  • ESG tracking under Shared Services may now appear as a separate line item for the first time

6.4 Engage Stakeholders in the Validation Process

Invite key stakeholder groups to participate in validation exercises:

  • Finance teams: Review year-over-year spend trends, unit costs, and showback outputs
  • Product and Service owners: Validate product-level allocations and solution alignment
  • CloudOps or FinOps teams: Compare v4.1 vs. v5.0 cloud spend classification and tagging resolution
  • Executive teams: Preview high-level changes to tower, consumer, or solution rollups

Host sessions that:

  • Walk through side-by-side dashboards
  • Explain the rationale behind taxonomy changes
  • Invite feedback on interpretation, naming, and metric definition changes

6.5 Refine Allocation Logic and Classification Rules

As you review the output of your dual-model run:

  • Track any unresolved anomalies, data gaps, or model behavior inconsistencies
  • Adjust:
    • Allocation rules (e.g., incorrect routing or missing drivers)
    • Staging logic (e.g., misclassified spend or unmapped records)
    • Dashboard definitions (e.g., filter mismatches or legacy KPIs)

Repeat the dual-model comparison across at least 1–2 full reporting cycles (monthly or quarterly), depending on your business rhythm.

What Success Looks Like

By the end of Step 6, you should have:

  • Two fully functional models (v4.1 and v5.0) with consistent data inputs and allocation logic
  • Side-by-side reports that explain key differences between old and new taxonomy structures
  • Stakeholder-reviewed reconciliation summaries for all major variance areas
  • A validated and trusted v5.0 model ready for enterprise rollout

This step ensures that the transition to TBM v5.0 is not only technically correct, but also financially explainable and stakeholder-approved.

Step 7: Rollout and Cutover

Transition to TBM Taxonomy v5.0 with clarity, communication, and coordination

Once your v5.0 model has been validated through dual modeling, it’s time to fully transition from version 4.1. This step involves finalizing the technical cutover, communicating clearly to stakeholders, and ensuring readiness across reporting tools, planning processes, and documentation.

The success of this step depends on strong project coordination, end-user enablement, and governance discipline.

7.1 Finalize the Cutover Plan

Develop and document a clear, time-bound cutover plan that includes:

  • Cutover date: When v5.0 becomes the official taxonomy for all reporting and planning
  • Systems and scope: Specify which tools, dashboards, and models will be updated or retired
  • Preconditions:
    • Validation results signed off
    • Stakeholder briefings completed
    • Support resources published
  • Fallback or contingency procedures (if needed)

Coordinate the cutover across teams responsible for:

  • TBM cost modeling
  • Reporting and dashboard management
  • Data transformation and ETL pipelines
  • Executive communications

7.2 Freeze and Archive v4.1 Assets

Preserve the integrity of historical data by locking down your v4.1 model and associated outputs:

  • Freeze the v4.1 cost model in your TBM platform and disable further updates
  • Label and archive dashboards (e.g., “Final FY23 – v4.1”) for reference and compliance
  • Retain allocation and classification logic for auditability and retrospective analysis
  • Document where structural breaks occur between versions (e.g., platform retirement, labor pool consolidation)

7.3 Transition Dashboards, Planning Tools, and Reports

Update all operational dashboards and stakeholder reports to reflect the new taxonomy:

  • Replace taxonomy filters and KPIs with v5.0-aligned logic
  • Update planning templates (e.g., budget forecasts, chargeback worksheets) to match new cost pool and tower structures
  • Ensure cost drivers and report groupings align with reclassified data (e.g., Cloud under its own pool, Applications rolled into Services)

Deliver transition-ready dashboards that are:

  • Labeled by taxonomy version
  • Clearly structured by updated taxonomy layers (Cost Pool → Tower → Solution → Consumer)
  • Paired with crosswalk documentation and FAQs

7.4 Deliver Stakeholder Enablement and Communication

Prepare end-users for the new structure with clear, practical support materials:

  • Transition guides by role (e.g., Finance Analyst, CloudOps Lead, Product Owner)
  • Glossary updates to reflect new taxonomy terms
  • Annotated dashboards with in-line explanations or tooltips
  • FAQs addressing structural changes, metric shifts, and reporting differences
  • Live enablement sessions, office hours, or walkthrough recordings

Emphasize the value of the change, including:

  • Better visibility into cloud, AI, and ESG costs
  • Alignment with Agile, FinOps, and sustainability reporting
  • Improved driver granularity and modeling accuracy

7.5 Launch Support and Monitor for Issues

After go-live, prepare to handle questions, resolve issues, and track adoption metrics:

  • Open a support channel (Slack, Teams, shared inbox) for taxonomy-related questions
  • Monitor:
    • Dashboard usage and feedback
    • Volume of unmapped or misclassified records
    • Stakeholder satisfaction via short surveys or post-rollout check-ins
  • Assign TBM analysts or system owners to:
    • Resolve confusion over renamed objects or restructured views
    • Clarify metric definitions and allocation changes
    • Track and close any issues logged during rollout

What Success Looks Like

By the end of Step 7, you should have:

  • Fully decommissioned your v4.1 model and transitioned reporting to v5.0
  • All dashboards, metrics, and planning tools reflecting the new taxonomy
  • End-users trained, supported, and informed
  • A structured support mechanism to catch early issues and ensure adoption
  • Stakeholders aligned and confident in using the new reporting views

This step turns your planning and validation into operational change. It marks the point where TBM Taxonomy v5.0 becomes the new standard for financial transparency and technology cost modeling.

Step 8: Post-Migration Monitoring and Optimization

Sustain taxonomy success through continuous improvement and adoption support

Going live with TBM Taxonomy v5.0 is not the end of the journey—it’s the start of an optimized, modernized TBM practice. In this step, you’ll monitor the performance of your new model, collect feedback, refine implementation decisions, and support evolving business needs.

8.1 Monitor Allocation Accuracy and Data Quality

Keep a close watch on how your updated cost model is functioning in practice:

  • Track allocation behavior over the first few cycles:
    • Are costs flowing to the correct towers, solutions, and consumers?
    • Are new elements like Cloud Services, Smart Devices, or AI sub-towers being populated correctly?
  • Audit for anomalies:
    • Unexplained spikes or drops in tower or solution spend
    • Large volumes in fallback categories (e.g., Other Operating)
    • Missing or null mappings in key classification fields
  • Validate new driver behavior:
    • Ensure telemetry- or usage-based drivers (e.g., for cloud, AI, labor) are refreshing and resolving correctly

8.2 Collect and Analyze Stakeholder Feedback

Engage your end-users to understand how the new model is performing from their perspective:

  • Feedback mechanisms:
    • Surveys embedded in dashboards or sent post-rollout
    • User feedback forms or embedded comment tools
    • Regular check-ins with Finance, CloudOps, Product, and BU leads
  • What to ask:
    • Are the new dashboards intuitive?
    • Can users find the cost views they need?
    • Are metric definitions clear and consistent?
    • Do users trust the new allocation results?

8.3 Tune Allocation Rules and Classification Logic

Based on user input, data monitoring, and early usage patterns:

  • Refine allocation drivers:
    • Replace low-trust or static drivers with dynamic or more granular alternatives
  • Revisit classification rules:
    • Improve tagging for cloud spend, managed services, or ESG systems
    • Adjust business rules that incorrectly assign vendors or services
  • Simplify where needed:
    • Remove overly complex or redundant mappings that confuse stakeholders

8.4 Track Adoption and Enablement Metrics

Measure the impact of your taxonomy rollout through usage and engagement KPIs:

  • Adoption indicators:
    • Percentage of users who have switched to v5.0 dashboards
    • Volume of usage per dashboard or role
    • Decline in v4.1 dashboard access
  • Enablement indicators:
    • Number of stakeholders trained or briefed
    • Frequency and type of support requests
    • Success rate of issue resolution

8.5 Prepare for Future Enhancements and Scaling

The modular design of TBM Taxonomy v5.0 allows for incremental adoption of advanced use cases and integrations. Plan for future enhancements such as:

  • Deeper FinOps integration using cloud-native tagging and telemetry
  • Expanded ESG reporting with solution-level environmental cost tracking
  • Agile or product-centric costing using Consumer layer value stream dimensions
  • Strategic Portfolio Management (SPM) alignment with investment roll-ups across products, platforms, and capabilities

What Success Looks Like

By the end of Step 8, you should have:

  • A stable, trusted v5.0 implementation operating at full scale
  • Dashboards and reports that stakeholders use and understand
  • Feedback loops and QA processes supporting continual improvement
  • High taxonomy adoption across key roles and reports
  • A roadmap for advanced modeling aligned with business strategy

This final step ensures that TBM Taxonomy v5.0 is not just implemented—it is optimized, trusted, and evolving with your organization.

What You’ve Accomplished

You’ve successfully modernized your TBM model. Here’s what that means:

By completing the 8-step migration process to TBM Taxonomy v5.0, your organization has:

  • Translated legacy cost classifications into a modern, modular taxonomy aligned with today’s technology environment
  • Implemented cleaner, more precise allocation logic using better drivers and structured flows
  • Preserved financial comparability across versions and built stakeholder confidence through validation
  • Embedded continuous improvement practices into your data pipelines and reporting systems
  • Positioned your TBM practice for deeper integration with FinOps, Agile, ESG, and strategic portfolio management

This transformation isn’t just a technical upgrade—it’s a strategic investment in better decision-making, transparency, and cost governance.

Next Steps

Now that you’ve completed your migration to TBM Taxonomy v5.0, you’re well positioned to take your TBM practice further. Join a peer community focused on maturity improvement, adoption strategies, or financial leadership in technology. Explore the TBM Framework to align your efforts with a broader model of value delivery. Consider implementing a taxonomy extension tailored to your industry or operating model. Attend an upcoming TBM Council event to hear how others are applying the new taxonomy. Be sure to check out our other TBM modeling guides to support initiatives like showback, service costing, and cloud optimization. And if you’re looking to stay sharp, dive into our ongoing Research or visit the Hot Topics page to explore the latest trends shaping the future of TBM.

Join the TBM community: where innovators and leaders converge

The TBM Council is your gateway to a treasure trove of knowledge: think cutting-edge research papers, insightful case studies, and vibrant community forums where you can exchange ideas, tackle challenges, and celebrate successes with fellow practitioners.

We’re calling on organizations and forward-thinking individuals to dive into the TBM community. Participate in our events, engage in our discussions, and tap into a vast reservoir of knowledge. This isn’t just about networking; it’s about contributing to and benefiting from the collective wisdom in navigating the dynamic world of cloud computing.

Red Hat built the world’s largest enterprise open-source software company, growing into a multi-billion-dollar firm before being acquired by IBM Corp. This open-source heritage often placed the value of technology in the product and engineering realm rather than with IT. Thus, not surprisingly, Red Hat’s TBM journey started with a new CFO wanting to know why IT costs were so high. Through the TBM framework and discipline, Red Hat IT successfully delivered cost transparency of all IT spend and then became a model for technology spend planning and forecasting. The IT team added the FinOps discipline to its capabilities and is now managing a broad hybrid cloud portfolio. However, TBM and FinOps have remained in the realm of IT only, until now. Red Hat’s current CIO, Jim Palermo, is driving TBM, FinOps, and Enterprise Agile Management across the company based on IT’s success and through the lens of value stream management. in this session, Jim will walk through Red Hat’s TBM journey and its current transformation to an operational business architecture framework built on value streams aligned to business outcomes.


Speaker:

  • Jim Palermo, VP, CIO, Red Hat

When the team at Tenet Healthcare made the decision to move towards a model that provided more accurate financial transparency, they looked to TBM practices and solutions. Join Paola Arbour, EVP and CIO at Tenet healthcare as she answers the question “why TBM?”, including what Tenet was trying to solve with the TBM Taxonomy, the effectiveness of their KPIs, and how building support and momentum across the entire company was critical to their successful TBM adoption. In this session, Paola will also share how Tenet continues to evolve their use of TBM, including for mergers, acquisitions, and divestiture activity, as well as segmenting cost structures.


Speaker:

  • Paola Arbour, EVP & CIO, Tenet Healthcare

Data driven decision making has been a key to longevity and delivering best in class service to State Farm’s customers over the past 100 years. Recently, State Farm decided to use a managed services company for the day-to-day support of their Infrastructure Services. Today’s technology leaders need to be able to make real-time, informed decisions to help ensure technology investments are meeting their customer’s needs, while continuing to support company long-term goals. Ashley Pettit, SVP & CIO at State Farm, will be joined by Randy McBeath, Enterprise Technology Executive, and Andy Moore, Technology Director, and together they will share how TBM aided in State Farm’s analysis and decision to move to a managed service provider.


Speakers:

  • Ashley Pettit, SVP & CIO, State Farm Insurance
  • Andy Moore, Technology Director, State Farm Insurance
  • Randy McBeath, Enterprise Technology Executive, State Farm Insurance

There is fast evolution occurring in the overall technology spend and value management market, with the advancements of cloud, Kubernetes, AI/ML, and other innovations. At the same time, we are seeing vast changes in the roles of the CIO, CFO, and business/digital leadership. In addition, TBM is intersecting with other disciplines and frameworks, such as Cloud FinOps, Agile engineering, and portfolio resource management. How is this affecting the TBM discipline, the TBM Council, and Apptio? For one, TBM is moving down market, becoming more accessible to all sizes and maturity of organizations, with easier ways to get started and a faster time to value. Cloud FinOps, meanwhile, is advancing and adding capabilities previously in TBM to the cloud cost management space. Join Apptio CEO Sunny Gupta as he explores the evolving TBM landscape and how he believes it will bring even greater opportunity and value to organizations worldwide.


Speaker:

  • Sunny Gupta, Co-Founder & CEO, Apptio

In today’s challenging economic times it is critical that CFOs, CIOs, and CTOs speak the same language when it comes to the value of technology spend. Having a single source of truth that everyone can feel confident in, track progress continuously throughout the year with shared insights, and analyzing options for resourcing and funding in order to reduce waste is where TBM deepens their partnership. In this discussion, join members of the TBM Council Board of Directors as they discuss the pivotal conversations and steps taken to collectively adopt TBM practices across the organization, including responding to naysayers and gaining allies.


Panelists:

  • George Maddaloni, EVP, CTO, Operations, Mastercard
  • Laura Walsh, CIO, Smithfield Foods
  • RJ Hazra, SVP & CFO, Technology & Security, Equifax
  • Moderated by Chad Doiran, Managing Director, Tech. Strategy & Advisory, Accenture

Fumbi Chima has led technology teams across multiple organizations throughout her esteemed career, including retail, manufacturing, media, and financial services. As a turnaround and high growth leader, Fumbi has leveraged TBM as a foundational practice to bring repeatable processes, purchasing guidelines, and cost/resource savings. Now at Boeing Employe Credit Union (BECU) serving more than 1.2 million members, Fumbi is driving their digital transformation with a clear vision and strategy to optimize their public-cloud with TBM and Cloud-FinOps, adopt a product model, and set the groundwork for future innovation and growth. Join Fumbi and Larry Blasko, President, Field Operations at Apptio, as they discuss the lessons Fumbi has learned along her TBM journey, and where this transformation leader sees the evolution of TBM taking the Technology industry.


Speakers:

  • Fumbi Chima, Chief Technology & Transformation Officer, BECU
  • Larry Blasko, President, Field Operations, Apptio

Technology leaders have a unique opportunity to transform their organizations into environmental champions with sustainable business practices. In this session, Neal Ramasamy, CIO at Cognizant and Phil Alfano, Field CTO at Apptio will share how TBM can be leveraged to achieve comprehensive visibility into real-time data-driven tracking to ensure company goals and actions are being met to achieve a sustainable future.


Speakers:

  • Neal Ramasamy, CIO, Cognizant
  • Phil Alfano, Field CTO, Apptio

For McGraw Hill, having a transparent framework that drives smart investment strategies and a common language across this 135-year-old company is critical. Known as one of the “big three” education publishers, McGraw Hill must stay ahead of their competitors with innovation and value delivery. Join Yuliya Oberman, Finance Director for McGraw Hill Education and Eileen Wade, General Manager of the TBM Council as they discuss how TBM is essential to McGraw Hill’s enterprise resource strategies and digital transformation journey.


Speakers:

  • Yuliya Oberman, Finance Director, McGraw Hill Education
  • Eileen Wade, General Manager, TBM Council

In this fireside chat, Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineer at AWS will join incoming General Manager of the TBM Council, Jack Bischof, for a discussion on best practices for building successful TBM practices focused on cloud financial management. Including a deep dive into the nuances, learnings, and milestones that the world’s 9th largest insurance company is achieving on their Cloud FinOps journey.


Speakers:

  • Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineering, AWS
  • Jack Bischof, Incoming General Manager, TBM Council

Hear from Ajay Patel, COO at Apptio and Zubin Irani, CEO at Cprime as they discuss how the intersection of TBM and enterprise agile planning is a critical strategy for organizations to adopt if they want to drive business growth more efficiently, in real-time, and keep up with the speed of change that today’s organizations face.


Speakers:

  • Ajay Patel, COO, Apptio
  • Zubin Irani, CEO, Cprime

Join Origin Energy’s Adrian Thivy, GM, Enterprise Technology Services, as he shares how TBM is creating complete confidence in their spend-to-value ratios across IT and the broader company, allowing a rapid response to the market forces driving significant pressure on the “cost to serve” customers. A finalist for the 2022 TBM Council Award for TBM Pacesetter, hear how their TBM practice was built in record time, including lessons learned as they developed business capabilities and managed a significant cloud migration and transformation.  

Session topics will include:  

  • Establishing a clear purpose and common goals that drive cross-functional understanding
  • Utilizing an adaptative governance framework to ensure accountability across all stakeholders 
  • Leveraging TBM and ServiceNow CSDM to deliver a transparent, flexible, and sustainable model in a shorter time frame
  • How bespoke logic has dramatically improved transparency of cost more than 90%


Presented by:

  • Adrian Thivy, GM, Enterprise Technology Services, Origin Energy 

Many organizations aspire for a cloud-native posture, however few have the time, resources and budget to transform into 100% public cloud operations. Equifax has broken through those barriers to modernize its infrastructure globally — driving faster innovation for customers, more business agility, and stronger cybersecurity. Hear from Manav Doshi, GM, Technology Solutions on how the Equifax team is rebuilding a century-old company, with a real-time approach to optimizing cost and revenue growth in the cloud.

 

Presented by:

  • Manav Doshi, GM, Technology Solutions, Equifax 

Transport for NSW is the winner of the 2022 TBM Council Award for TBM Pacesetter, which recognizes significant progress and value with TBM in a relatively short period of time. In this session, hear how the merger of Roads and Maritime Services (RMS) and Transport for New South Wales resulted in the fastest consolidation of TBM data, models, and reports into a single TBM practice. Hear from Poonam Kataria, Sr. Manager of TBM, as she shares how TBM is driving Transport’s three key strategic outcomes: connecting a customer’s whole life; successful places for communities; and enabling economic activity.

Session topics will include: 

  • Utilizing the TBM Taxonomy to align M&A practices and drive behavioural change 
  • How the right level of support sets the right culture and TBM processes
  • Driving change in the organization based on data-driven facts

Presented by: 

  • Poonam Kataria, Sr. Manager, TBM, Transport for NSW 

Discuss how TBM supports visibility of investments across the enterprise to support setting best practices and standards for managing the impact of environmental, societal, and governance strategies by IT departments and organizations.

The TBM Council Standards Committee has built out TBM integration models with other IT disciplines, including Enterprise Agile and Product Thinking, as well as ServiceNow CSDM. Current findings will be shared to drive group discussion, experience, and feedback. 

Public cloud strategies are often embraced for the promise of rapid scalability, on-demand agility, and best-in-class security, resiliency, and features. However, public cloud adoption presents significant financial challenges that, when not addressed, inhibit any firm’s ability to exploit the promises of public cloud.  

To address these challenges, customers need to simultaneously resolve current inefficiencies and build capability to ensure avoidance of waste in the long term.  

In this session we discuss a detailed framework combining TBM-Cloud with FinOps, allowing customers to understand how to implement a program to overcome these challenges and financially succeed in the cloud. 

Session discussion topics include: 

  • A detailed view of the activities required to implement a TBM-Cloud with FinOps Journey 
  • Detail the flow of information required for each task 
  • Provide guidance on which activities should be performed when

 

Presented by:

  • Nathan Besh, TBM-Cloud Evangelist, TBM Council 

Project to Product Transition

Outcome-focused development via agile transformation

For organizations looking to transition from projects to products, TBM can help organize resources and outcomes into value streams – the specific sets of activities that align to business outcomes.

Accelerating Cloud Adoption

Drive measurable outcomes with your cloud strategy

For organizations trying to accelerate their cloud journey, TBM provides a way to map a plan and measure the outcomes from cloud migration to cloud cost management to cloud optimization.

Morning Sessions

A look back at 10 years of TBM leadership and community building.


Speaker:

  • Ashley Pettit, SVP & CIO, State Farm Insurance

Introduced more than 10 years ago, Technology Business Management (TBM) was born out of the need for CIOs to have a management system to drive their technology operating strategy. At its core, the TBM discipline gives visibility into technology spend to provide common ground and enable a collaborative partnership across teams for prioritizing resources and achieving business outcomes. In this session, the TBM Council Standards Committee Chair, Atticus Tyson will share how over the past few years TBM has evolved to ensure leaders are able to accelerate digital initiatives, embrace the cloud, and communicate today’s complex technology landscape. TBM enables organizations to frequently and quickly evaluate projects, platforms, and investments to address the needs of the modern enterprise.


Speaker:

  • Atticus Tysen, SVP Product Development, Chief Information Security & Fraud Prevention Officer, Intuit

Atticus Tyson and Phil Alfano will guide the group through an executive discussion to capture “What is digital success to you?”. Is it how your organization creates new business capabilities? The elimination of legacy processes and systems? Funding innovation? Or all of the above as long as it drives an improved customer experience? Discuss with your table mates, as an overall group, and capture learnings and takeaways to bring back to your own team.


Speakers:

  • Atticus Tyson, SVP Product Development, Chief Information Security & Fraud Prevention Officer, Intuit
  • Phil Alfano, Field CTO, Apptio

How does a 170-year-old financial institution deliver a new, fully modernized technology strategy while supporting 24×7 service to their customers across a multitude of platforms, including point-of-sale, mobile, and web services? Mike Brady, Nicole Holmes, and Chad Schmidt will share how at Wells Fargo, they are creating a Technology Infrastructure team founded in the TBM discipline and responsible for aligning with internal partners to adopt an automation first approach for accelerating the delivery of services and deploying enhancements at speed. All while remaining compliant, secure, and agile.


Speakers:

  • Mike Brady, EVP, Technology Infrastructure, Wells Fargo
  • Nicole Holmes, EVP, CFO for Technology, Wells Fargo
  • Chad Schmidt, SVP, Technology Finance Modernization, Wells Fargo

It’s been two years since the World Health Organization declared Covid-19 a global pandemic. To re-imagine employee and customer experiences, every company was forced to speed up their shift to digital from multi-year project plans to instead creating, executing, and delivering new business models in a matter of weeks. As we emerge from this crisis, we recognize this shift is not slowing down but exponentially increasing as businesses continue to respond to societal expectations of anytime, anywhere. In this session, Sunny Gupta will share how the companies best positioned to quickly respond to changing market conditions and hyper competition have a holistic view of their technology spend so they can be agile in their investment decisions, use the cloud as a competitive advantage, and align their resources to product delivery models and continuously measure value.


Speaker:

  • Sunny Gupta, Co-Founder & CEO, Apptio

Afternoon Sessions

Spinning up a cloud-native posture is a desired strategy for many organizations, however few have the time, resources, and budget to achieve 100% public cloud operations. In 2018, Equifax set a 5-year goal to achieve this, striving to provide their customers with faster innovation, more flexible business agility, and stronger cybersecurity. Hear from RJ Hazra, SVP & CFO, Technology on the lessons and successes the Equifax team has found along their journey, and what remains as they cross into their final year of their company-wide digital transformation.


Speaker:

  • RJ Hazra, SVP & CFO, Technology & Security, Equifax

The cloud is a significant shift in computing and companies need to get maximum value from it. FinOps is the evolving cloud financial management practice that empowers organizations to track and maximize cloud spend and enable tech, finance, and business teams to collaborate on data-driven spending decisions. In this talk, J.R. Storment, Executive Director of the FinOps Foundation will explore the intersection between TBM and the FinOps practice and the benefits achieved. Session discussion topics include: 

  • Creating a culture of ownership over cloud usage and spend
  • The most important challenges to tackle for delivering products faster while gaining financial control and predictability
  • FinOps organization structures in large and small organizations from the State of FinOps 2022 report

 


Speaker:

    • J.R. Storment, Executive Director, FinOps Foundation

In this engaging conversation, executive leaders will share both the challenges and best practices realized on their journey to embrace product-based innovation.

Session discussion topics include:

  • Achieving results as you shift from a projects-to-products innovation model
  • Maximizing CIO/CFO partnerships in this new paradigm
  • Building your innovation strategy around value streams, stable teams, and a high degree of customer centricity

Speakers:

  • John Wilson, VP, IT Costing & Performance Management, MetLife
  • Kaarina Bourquin, Director, Strategy & Portfolio Operations & Technology, The Standard
  • Moderated by Toyan Espeut, Chief Customer Officer, Apptio

Session abstract coming soon


Speakers:

    • Brendan Kinkade, VP, Build ISV, Technology & Hybrid Cloud, IBM
    • Moderated by Phil Alfano, Field CTO, Apptio Foundation

TBM empowers hundreds of decision makers with the facts they need to execute a digital strategy faster, without bias, and in alignment across business units. This includes technology consumers, service and application owners, LOB CIOs, enterprise PMOs, compliance leaders, budget coordinators, and many more. What are the fundamentals of developing and executing a successful TBM practice? In this session, experienced practitioners will share the lessons and foundations they’ve learned delivering business value for their organizations with TBM.

Session discussion topics include:

  • Fundamentals of proper support and sponsorship across key stakeholders
  • Demonstrating how and why TBM is core to strategy and a digital operating model
  • Developing, educating, and enabling your core team
  • Implementing or enhancing the necessary TBM processes

Speakers:

    • Jeri Koester, CIO, Marshfield Clinic Health System
    • Latrise Brissett, Managing Director, Global IT, Accenture
    • Leslie Scott, VP & CIO, IT Enterprise Services, Stanley Black & Decker
    • Moderated by Jason Byrd, Managing Director, Technology Strategy & Advisory, Accenture