2017 TBM Council Awards
TBM Delivers a Common Language for IT, Finance, and the Business at Suntrust Bank
SunTrust is a purpose-driven organization focused on financial well-being. The financial services organization uses TBM as a foundational element to align IT to products and services and to help penetrate the digital ecosystems where clients interact with financial services. The IT team has leveraged cost transparency to shift run-the-bank spend to change-the-business investment, at the same time changing the dialogue with the business and securing executive level sponsorship and buy-in. Today, executives use TBM data to make strategic business decisions, fund next generation technology strategy (including cloud), and partner with the business to optimize spend.
How Exelon Delivers Run-Rate Savings and Contributes Revenue Via IT Optimization
As Exelon has grown in size and scope to become the dominant force in energy delivery across the US, its IT organization has had to keep pace. Exelon IT has used cost transparency to reorganize and retool into a shared services organization serving the company’s nationwide network of utilities with backbone IT services and technologies at a substantially reduced cost. Today, perception of IT as a cost center and drag on corporate grow has transformed into IT as a leader other business units turn to for advice and guidance on how to best embrace and benefit from digital transformation.
IT Services Transformation
Velocity To Value: A Mature IT Services Transformation Enables Cisco IT To Continually Simplify And Innovate
For over a decade, Cisco IT has applied business data to transform IT services strategy and delivery, garnering the support of C-suite executives and inspiring supply chain and HR teams to follow a new model for understanding costs holistically. Today, TBM and Apptio are embedded into the organization, providing a mature framework for enabling new business capabilities, delivering IT value with speed, and empowering decision-making beyond the IT organization.
Strategy & Planning Excellence
How Caesars IT Improved Budget Variance and Predictability to Help Drive a Major Modernization Effort
Emerging from a voluntary reorganization, Caesars is poised for growth. The global casino-entertainment leader has moved from “keeping the lights on” to fueling expansion, initiating significant organizational changes and a revamp of all major technology systems. Getting Apptio up and running in front of all that change has helped the IT team build the trust needed to move forward with large initiatives—replacing key platforms in Finance, HR, Sales, and Marketing and exploring innovations to attract new business from millennial customers.
IT Financial Leadership
American Express Technology’s Leap of Faith: How IT Finance is Creating Operating Leverage to Fuel Growth
American Express Technology (AET) has taken a leap of faith, collaborating with corporate leadership and leveraging strong financial management principles to achieve impressive results. What began as a strategy to streamline chargebacks and forecasting has become a holistic approach to IT cost transparency that enables service owners to own their P&L and AET to drive an agile transformation. Leveraging TBM, AET has reduced expenses by 4% CAGR over the past 5 years, at a time when the company has continued to grow. They’ve accomplished this while delivering equivalent or better capacity and capabilities and positively impacting topline performance in areas critical to growth.
Maximizing IT Investments: How Micron Eliminated Budget Variance and Changed IT Culture
Micron hired their first CIO in 2015, who immediately established a TBM Office and began implementing an out-of-the-box reporting process with strong support from IT leadership. Today, the IT finance team leverages self-service automation to simplify quarterly budgeting/forecasting and the annual budgeting cycle, offering new visibility into budget line items for cost center managers (who previously had no detail). As a result, budget owners are more accountable for accurate forecasts and budget variances. This has helped the team track much closer to target and reduce annual underspend on the CapEx budget to zero.