2022 TBM Council Award Winner:
ビジネスイノベーション
2021 年 12 月、Stanley Black & Decker（SBD）社は Stanley Security の事業を 32 億ドルで Securitas AB 社に売却することで合意します。この事業売却に伴い、SBD 社の IT チームは、Stanley Security 事業の IT 総コストの包括的な見積もりを年末までに作成する必要に迫られました。同チームはきわめてタイトなスケジュールで正確かつ詳細な見積もりを提出するために、Technology Business Management（TBM）チームのメンバーに支援を要請。この求めに応じた SBD 社の TBM チームは、TBM のツール、手法、実践事例を活用して、2 日足らずで取引チームに初期見積もりを提出したのです。これは、見積もり作成にかかる所要時間を 85 % 短縮し、取引関連コストを 60 % 削減したことになります
1843 年に設立され、コネチカット州ニューブリテンに本社を置く Stanley Black & Decker（SBD）社は、工具と工業用ファスナーの世界的リーダーとして、DEWALT、BLACK+DECKER、CRAFTSMAN、STANLEY、Cub Cadet、Hustler、Troy-Bilt などのブランドを展開しています。180 年以上に及ぶ歴史の中で、同社は組織的に成長するだけでなく、M&A&D（合併・買収・事業売却）を通じて事業を拡大してきました。SBD 社は、買収による成長と事業売却を両立させる強力なパイプラインを維持する戦略により、過去 10 年間でおよそ 100 件の M&A&D を成功させたのです
2021 年 12 月、SBD 社は Stanley Security の事業を 32 億ドルで Securitas AB 社に売却することで合意します。この事業売却に伴い、IT チームには Stanley Security 事業の IT 総コストの包括的な見積もりを年末までに作成するという、きわめてタイトなスケジュールが課されました。また、取引の信頼性を確保するために、（およそ 1,500 種類のアプリケーションを管理している）SBD 社の複雑な IT エコシステムの正確かつ詳細な見積もりを求められ、この厳しいスケジュールはさらに拍車がかかります。
SBD 社は、IT の利用状況に関する透明性を高めるために戦略的な TBM 手法を確立しました。これは特に、次の 2 つの情報を明確化するものです。
1. 拠点、ユーザー、アプリケーションの総保有コスト
2. M&A&D 活動への IT の影響を正確に推測するための取引ごとの具体的な IT コスト
TBM は SBD 社にとって重要な手法であり、戦略的な買収や事業売却に幅広く活用されています。SBD 社の TBM チームは、TBM のツール、手法、実践事例を活用し、2 日足らずで取引チームに初期見積もりを提出しました。つまり、見積もりの作成にかかる時間を 85% 短縮したことになります。従来のように手作業で作成していれば、少なくとも 2 週間はかかっていたでしょう。
M&A&D 活動のような高度なユースケースの支援は、SBD 社の TBM チームにとって特に大きな実績となりました。この手法は 2020 年に開発され、2021 年に確立されます。今回、セキュリティ事業の売却により、この種の取引における信頼性と正当性を担保する IT コスト情報の提供という真の価値が、2021 年末に明らかにされたのです。この迅速な対応は取引チームに歓迎され、Securitas の事業売却に携わった IT チームメンバーは予定通りに年末休暇を取ることができました。
TBM のツール、方法、実践事例を活用することによって、チームは SBD 社の取引関連コストを 60 % 削減しました。つまり、取引モデルにおけるコスト見積もりの精度を高めたことで、数百万ドル規模の効果を生み出したのです。このような取り組みに TBM を活用し、IT 部門は詳細なコスト情報の提供にかかる時間を大幅に短縮。この取引で SBD 社が負担するコストを正確かつ詳細に見積もることができました。さらに、今後も移行が進む中、コストや詳細な補足情報の検証にかかる時間を大幅に削減していくでしょう。
SBD 社は、TBM を活用して拠点の閉鎖や M&A&D 活動に伴う IT コストを見積もることによって、正確で信頼できる情報を、社内の関係者が理解しやすい形で迅速に提供できるようになります。そのため、同社の IT 部門が提供する情報に対する関係者からの信頼度が大きく向上しました。さらに、SBD 社のTBM チームは、今後の戦略的な M&A&D 活動を支える再現性の高いプロセスを開発して、引き続き迅速に対応し、取引コストを削減していきます。
TBM のデータ、ツール、およびプロセスは、データ収集に必要な時間やコストの見積もりの正確性を大幅に向上させました。これまで手作業で数週間かかっていたコストの追跡や検証が、TBM ツールによる自動レポート機能に置き換えられたのです。さらに SBD 社は、取引チームから都度寄せられる質問に回答する場合にも、コストモデルを手作業で再実行する必要がなく、正確かつ詳細なレポートを主要な関係者にオンデマンドで提供できるようになりました。
過去 2 年間にわたってこの基準を活用することで、SBD 社は IT コストに関して一貫性のある予測可能なモデルを確立し、信頼性の高い IT 利用情報を毎月生成できるようになりました。また、TBM の手法、ツール、実践事例を活用した戦略的なレポートを作成し、M&A&D だけでなく、拠点の最適化に関するビジネス上の重要な意思決定にも役立てています。SBD 社にとって、TBM は文化的な変革を実際に進めるものであり、PPM（プロジェクトポートフォリオ管理）、CMDB（構成管理データベース）、調達など、他の職能分野をサポートするツールについても、TBM を取り入れて設計することが義務付けられました。このことは、部門や職能の垣根を越えて標準化された共通言語の確立にも役立っています。TBM は、業績の回復力に関する主要な企業戦略の支援にも適用されるようになっており、コストが平均値を上回っている拠点、ユーザー、アプリケーションを特定し、全社的な利益率を向上させる取り組みに活用されています。
2022 年に TBM Council の Business Innovation Award を受賞した SBD 社の TBM チームは、TBM への取り組みの中で、小さな成果を評価することを奨励しています。「小さな成果を軽視し、過小評価してはなりません。小さな成果の積み重ねが、TBM の取り組みを始めたときに掲げた、大きく意欲的なTBM 目標の実現に導いてくれるのです。」と、TBM 担当マネージャの Trae Baker 氏は述べています。こうした小さな成果は、チームが新たな課題に挑み続けるためのエネルギーになるだけでなく、組織内で信頼関係を築き、支持者を増やすための推進力となるのです
To become a TBM Council member, please apply. If you would like more information about the TBM Council Awards, or this story, please contact us.
小さな成果を軽視し、過小評価してはなりません。小さな成果の積み重ねが、TBM の取り組みを始めたときに掲げた、大きく意欲的なTBM 目標の実現に導 いてくれるのです。
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The winner in this category has been instrumental in driving one or more significant business innovations. The winner uses the facts, tools, and processes of TBM to invest more in innovation and accelerate or amplify the business benefits from the investments made in innovation.
Red Hat built the world’s largest enterprise open-source software company, growing into a multi-billion-dollar firm before being acquired by IBM Corp. This open-source heritage often placed the value of technology in the product and engineering realm rather than with IT. Thus, not surprisingly, Red Hat’s TBM journey started with a new CFO wanting to know why IT costs were so high. Through the TBM framework and discipline, Red Hat IT successfully delivered cost transparency of all IT spend and then became a model for technology spend planning and forecasting. The IT team added the FinOps discipline to its capabilities and is now managing a broad hybrid cloud portfolio. However, TBM and FinOps have remained in the realm of IT only, until now. Red Hat’s current CIO, Jim Palermo, is driving TBM, FinOps, and Enterprise Agile Management across the company based on IT’s success and through the lens of value stream management. in this session, Jim will walk through Red Hat’s TBM journey and its current transformation to an operational business architecture framework built on value streams aligned to business outcomes.
When the team at Tenet Healthcare made the decision to move towards a model that provided more accurate financial transparency, they looked to TBM practices and solutions. Join Paola Arbour, EVP and CIO at Tenet healthcare as she answers the question “why TBM?”, including what Tenet was trying to solve with the TBM Taxonomy, the effectiveness of their KPIs, and how building support and momentum across the entire company was critical to their successful TBM adoption. In this session, Paola will also share how Tenet continues to evolve their use of TBM, including for mergers, acquisitions, and divestiture activity, as well as segmenting cost structures.
Data driven decision making has been a key to longevity and delivering best in class service to State Farm’s customers over the past 100 years. Recently, State Farm decided to use a managed services company for the day-to-day support of their Infrastructure Services. Today’s technology leaders need to be able to make real-time, informed decisions to help ensure technology investments are meeting their customer’s needs, while continuing to support company long-term goals. Ashley Pettit, SVP & CIO at State Farm, will be joined by Randy McBeath, Enterprise Technology Executive, and Andy Moore, Technology Director, and together they will share how TBM aided in State Farm’s analysis and decision to move to a managed service provider.
There is fast evolution occurring in the overall technology spend and value management market, with the advancements of cloud, Kubernetes, AI/ML, and other innovations. At the same time, we are seeing vast changes in the roles of the CIO, CFO, and business/digital leadership. In addition, TBM is intersecting with other disciplines and frameworks, such as Cloud FinOps, Agile engineering, and portfolio resource management. How is this affecting the TBM discipline, the TBM Council, and Apptio? For one, TBM is moving down market, becoming more accessible to all sizes and maturity of organizations, with easier ways to get started and a faster time to value. Cloud FinOps, meanwhile, is advancing and adding capabilities previously in TBM to the cloud cost management space. Join Apptio CEO Sunny Gupta as he explores the evolving TBM landscape and how he believes it will bring even greater opportunity and value to organizations worldwide.
In today’s challenging economic times it is critical that CFOs, CIOs, and CTOs speak the same language when it comes to the value of technology spend. Having a single source of truth that everyone can feel confident in, track progress continuously throughout the year with shared insights, and analyzing options for resourcing and funding in order to reduce waste is where TBM deepens their partnership. In this discussion, join members of the TBM Council Board of Directors as they discuss the pivotal conversations and steps taken to collectively adopt TBM practices across the organization, including responding to naysayers and gaining allies.
Fumbi Chima has led technology teams across multiple organizations throughout her esteemed career, including retail, manufacturing, media, and financial services. As a turnaround and high growth leader, Fumbi has leveraged TBM as a foundational practice to bring repeatable processes, purchasing guidelines, and cost/resource savings. Now at Boeing Employe Credit Union (BECU) serving more than 1.2 million members, Fumbi is driving their digital transformation with a clear vision and strategy to optimize their public-cloud with TBM and Cloud-FinOps, adopt a product model, and set the groundwork for future innovation and growth. Join Fumbi and Larry Blasko, President, Field Operations at Apptio, as they discuss the lessons Fumbi has learned along her TBM journey, and where this transformation leader sees the evolution of TBM taking the Technology industry.
Technology leaders have a unique opportunity to transform their organizations into environmental champions with sustainable business practices. In this session, Neal Ramasamy, CIO at Cognizant and Phil Alfano, Field CTO at Apptio will share how TBM can be leveraged to achieve comprehensive visibility into real-time data-driven tracking to ensure company goals and actions are being met to achieve a sustainable future.
For McGraw Hill, having a transparent framework that drives smart investment strategies and a common language across this 135-year-old company is critical. Known as one of the “big three” education publishers, McGraw Hill must stay ahead of their competitors with innovation and value delivery. Join Yuliya Oberman, Finance Director for McGraw Hill Education and Eileen Wade, General Manager of the TBM Council as they discuss how TBM is essential to McGraw Hill’s enterprise resource strategies and digital transformation journey.
In this fireside chat, Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineer at AWS will join incoming General Manager of the TBM Council, Jack Bischof, for a discussion on best practices for building successful TBM practices focused on cloud financial management. Including a deep dive into the nuances, learnings, and milestones that the world’s 9th largest insurance company is achieving on their Cloud FinOps journey.
Hear from Ajay Patel, COO at Apptio and Zubin Irani, CEO at Cprime as they discuss how the intersection of TBM and enterprise agile planning is a critical strategy for organizations to adopt if they want to drive business growth more efficiently, in real-time, and keep up with the speed of change that today’s organizations face.
Join Origin Energy’s Adrian Thivy, GM, Enterprise Technology Services, as he shares how TBM is creating complete confidence in their spend-to-value ratios across IT and the broader company, allowing a rapid response to the market forces driving significant pressure on the “cost to serve” customers. A finalist for the 2022 TBM Council Award for TBM Pacesetter, hear how their TBM practice was built in record time, including lessons learned as they developed business capabilities and managed a significant cloud migration and transformation.
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Many organizations aspire for a cloud-native posture, however few have the time, resources and budget to transform into 100% public cloud operations. Equifax has broken through those barriers to modernize its infrastructure globally — driving faster innovation for customers, more business agility, and stronger cybersecurity. Hear from Manav Doshi, GM, Technology Solutions on how the Equifax team is rebuilding a century-old company, with a real-time approach to optimizing cost and revenue growth in the cloud.
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Transport for NSW is the winner of the 2022 TBM Council Award for TBM Pacesetter, which recognizes significant progress and value with TBM in a relatively short period of time. In this session, hear how the merger of Roads and Maritime Services (RMS) and Transport for New South Wales resulted in the fastest consolidation of TBM data, models, and reports into a single TBM practice. Hear from Poonam Kataria, Sr. Manager of TBM, as she shares how TBM is driving Transport’s three key strategic outcomes: connecting a customer’s whole life; successful places for communities; and enabling economic activity.
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Discuss how TBM supports visibility of investments across the enterprise to support setting best practices and standards for managing the impact of environmental, societal, and governance strategies by IT departments and organizations.
The TBM Council Standards Committee has built out TBM integration models with other IT disciplines, including Enterprise Agile and Product Thinking, as well as ServiceNow CSDM. Current findings will be shared to drive group discussion, experience, and feedback.
Public cloud strategies are often embraced for the promise of rapid scalability, on-demand agility, and best-in-class security, resiliency, and features. However, public cloud adoption presents significant financial challenges that, when not addressed, inhibit any firm’s ability to exploit the promises of public cloud.
To address these challenges, customers need to simultaneously resolve current inefficiencies and build capability to ensure avoidance of waste in the long term.
In this session we discuss a detailed framework combining TBM-Cloud with FinOps, allowing customers to understand how to implement a program to overcome these challenges and financially succeed in the cloud.
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For organizations looking to transition from projects to products, TBM can help organize resources and outcomes into value streams – the specific sets of activities that align to business outcomes.
For organizations trying to accelerate their cloud journey, TBM provides a way to map a plan and measure the outcomes from cloud migration to cloud cost management to cloud optimization.
A look back at 10 years of TBM leadership and community building.
Introduced more than 10 years ago, Technology Business Management (TBM) was born out of the need for CIOs to have a management system to drive their technology operating strategy. At its core, the TBM discipline gives visibility into technology spend to provide common ground and enable a collaborative partnership across teams for prioritizing resources and achieving business outcomes. In this session, the TBM Council Standards Committee Chair, Atticus Tyson will share how over the past few years TBM has evolved to ensure leaders are able to accelerate digital initiatives, embrace the cloud, and communicate today’s complex technology landscape. TBM enables organizations to frequently and quickly evaluate projects, platforms, and investments to address the needs of the modern enterprise.
Atticus Tyson and Phil Alfano will guide the group through an executive discussion to capture “What is digital success to you?”. Is it how your organization creates new business capabilities? The elimination of legacy processes and systems? Funding innovation? Or all of the above as long as it drives an improved customer experience? Discuss with your table mates, as an overall group, and capture learnings and takeaways to bring back to your own team.
How does a 170-year-old financial institution deliver a new, fully modernized technology strategy while supporting 24×7 service to their customers across a multitude of platforms, including point-of-sale, mobile, and web services? Mike Brady, Nicole Holmes, and Chad Schmidt will share how at Wells Fargo, they are creating a Technology Infrastructure team founded in the TBM discipline and responsible for aligning with internal partners to adopt an automation first approach for accelerating the delivery of services and deploying enhancements at speed. All while remaining compliant, secure, and agile.
It’s been two years since the World Health Organization declared Covid-19 a global pandemic. To re-imagine employee and customer experiences, every company was forced to speed up their shift to digital from multi-year project plans to instead creating, executing, and delivering new business models in a matter of weeks. As we emerge from this crisis, we recognize this shift is not slowing down but exponentially increasing as businesses continue to respond to societal expectations of anytime, anywhere. In this session, Sunny Gupta will share how the companies best positioned to quickly respond to changing market conditions and hyper competition have a holistic view of their technology spend so they can be agile in their investment decisions, use the cloud as a competitive advantage, and align their resources to product delivery models and continuously measure value.
Spinning up a cloud-native posture is a desired strategy for many organizations, however few have the time, resources, and budget to achieve 100% public cloud operations. In 2018, Equifax set a 5-year goal to achieve this, striving to provide their customers with faster innovation, more flexible business agility, and stronger cybersecurity. Hear from RJ Hazra, SVP & CFO, Technology on the lessons and successes the Equifax team has found along their journey, and what remains as they cross into their final year of their company-wide digital transformation.
The cloud is a significant shift in computing and companies need to get maximum value from it. FinOps is the evolving cloud financial management practice that empowers organizations to track and maximize cloud spend and enable tech, finance, and business teams to collaborate on data-driven spending decisions. In this talk, J.R. Storment, Executive Director of the FinOps Foundation will explore the intersection between TBM and the FinOps practice and the benefits achieved. Session discussion topics include:
In this engaging conversation, executive leaders will share both the challenges and best practices realized on their journey to embrace product-based innovation.
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Session abstract coming soon
TBM empowers hundreds of decision makers with the facts they need to execute a digital strategy faster, without bias, and in alignment across business units. This includes technology consumers, service and application owners, LOB CIOs, enterprise PMOs, compliance leaders, budget coordinators, and many more. What are the fundamentals of developing and executing a successful TBM practice? In this session, experienced practitioners will share the lessons and foundations they’ve learned delivering business value for their organizations with TBM.
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