Zero to Green: A Practical Guide to ESG Through TBM

Edited by Jeff Bartelli, Content Director, TBM Council

Article Overview

Organizations are under increasing pressure to understand and report the environmental impact of their technology estate, yet many stall by treating sustainability as a net-new capability requiring separate tools and processes. In reality, most already have what they need.

Technology Business Management (TBM) provides a practical foundation for integrating sustainability into existing cost and consumption models. By extending TBM data to include energy and carbon metrics, organizations can make environmental impact visible across applications, services, and business units—without rebuilding their operating model.

This guide shows how TBM practitioners, FinOps practitioners, and technology finance leaders can take a pragmatic, stepwise approach—starting with available data, extending existing models, and using combined cost and sustainability insights to drive more efficient, accountable technology decisions.

Introduction

Technology leaders are under increasing pressure to measure and reduce the environmental impact of their technology, driven by corporate sustainability commitments such as net zero targets. While expectations have accelerated, many organizations struggle to operationalize ESG (Environmental, Social, Governance), often treating it as a siloed compliance exercise rather than an extension of existing capabilities.

Sustainability is not just an environmental imperative, it is a direct economic lever. Reducing energy consumption lowers operating costs, insulates the organization from volatile power pricing, and decreases the water demand required to cool large-scale infrastructure. Actions such as decommissioning idle assets or optimizing inefficient workloads do more than reduce carbon: they free up capacity, reduce spending, and delay the need for additional data center investment. In this context, environmental efficiency and financial efficiency are fundamentally aligned.

A common assumption is that meeting these requirements demands a new ESG platform built from scratch, creating unnecessary resistance and slowing progress. In reality, most organizations already have the foundation in place. The data used to track cost, consumption, and asset ownership can be extended to support environmental reporting without introducing parallel systems.

This article presents a pragmatic approach to integrating ESG capabilities into an existing Technology Business Management (TBM) model.  Within the TBM Framework, this guide focuses on advancing the Sustainability Value Driver by treating environmental impact as a measurable, operational outcome of technology decisions. By extending TBM models to include energy and carbon metrics, this approach enhances Transparency, generates actionable Insights, and enables Optimization alongside cost, risk, and performance.

These metrics can be incorporated into existing TBM reporting to introduce new efficiency KPIs alongside traditional financial views. This guide focuses on three core areas:

  1. The Foundation: How TBM and TBM Taxonomy 5.0 enable ESG integration
  2. The Implementation: How to apply proxy data to establish a working model
  3. The Action Model: How to use combined cost and carbon insights to drive measurable outcomes
Insights from Mastercard: To ground this guide in real-world application, the TBM Maturity Committee collaborated with Karl Ni, Product Owner and Sustainability SME at Mastercard. As the driving force behind Mastercard’s ESG reporting capabilities, Karl provided an invaluable perspective on the operational realities of enterprise sustainability. Throughout the following sections, you will find direct insights from his team, illustrating exactly how the recommendations outlined in this paper are actively executed at scale.

1. The Foundation: Leverage What You Already Own

TBM programs already map infrastructure to business value via application and business service relationships. To do that, you have collected a rigorous inventory of what technology assets you own. You know what is physical and what is virtual. You know which data center a server sits in, which dictates the carbon intensity of the power grid it relies on. Most importantly, you know who owns it and who is consuming its capacity.

In the world of carbon accounting, this is the holy trinity of data. If you have the metadata to answer what it costs and who consumes it, you effectively have the metadata to answer what it emits.

Because TBM is designed to connect resources to consumers, environmental data can “ride the rails” of your existing taxonomy and allocations. You do not need to build new allocation rules or hire external consultants to map the flow of energy. When a server is allocated to an application, and that application is charged to a business unit, the carbon footprint can follow that exact same path automatically.

This inherent capability is now officially codified and supercharged with the release of TBM Taxonomy 5.0. The updated taxonomy moves beyond basic estimates by introducing dedicated ESG Solutions (i.e. Services) and new tagging structures that seamlessly identify sustainability-supporting resources across the entire tech portfolio. Most importantly, the TBM Framework 2.0 formally elevates Sustainability to an official Organizational Value Driver.

In the TBM framework, Value Drivers represent the ultimate strategic business outcomes that technology leaders are expected to deliver. They bridge the critical gap between daily technology execution and overarching business impact. By officially categorizing Sustainability as a Value Driver, sitting right alongside Financial Performance, Risk & Compliance, and Innovation, TBM shifts carbon tracking from a passive compliance exercise into a proactive, strategic enabler.

This formal alignment allows organizations to make carbon-conscious decisions by directly attributing energy use and emissions to specific business services. It empowers practitioners to evaluate both cloud and on-premises environments for simultaneous energy and cost optimization, ultimately linking environmental impact directly to financial and operational performance. By leveraging this framework, you are no longer just managing a technology budget; you are actively optimizing the environmental footprint of the enterprise with credible, decision-ready data.  This ensures your TBM model can support Sustainability as a measurable value driver, not just a reporting exercise.

Insights from Mastercard: Mastercard’s journey was initiated by a corporate mandate to achieve net zero emissions by 2040. This top-down directive naturally leveraged Technology Business Management, as it was the only capability with the reach to map underlying infrastructure across thousands of business products and programs. For organizations that lack this kind of executive mandate, Karl notes that gaining traction requires a strategic change in messaging. Rather than proposing a massive, net-new ESG platform, which often invites organizational resistance, he recommends positioning the effort as a simple enhancement of your current data: “If you reframe it to something like we’re just enriching our TBM insights with environmental and social attributes, that lowers the barriers to entry… we’re not starting from Ground Zero.”
Recommendation: Audit your current CMDB, infrastructure inventory, and TBM Taxonomy 5.0 alignment to confirm you can support ESG tagging and attribution across assets, applications, and business units.

2. The Implementation: “Lighting Up” Your Existing Model

To begin activating ESG within TBM, you don’t need real-time sensors or telemetry data on every plug. Instead, you apply a “Proxy Data” strategy. This involves using industry-standard “tax tables” to convert your current inventory into your two new metrics: Energy Consumed (kWh) and Carbon Emitted (CO2)

  • Energy Consumed: Kilowatt-Hours (kWh) Kilowatt-hours measure the total volume of electricity your technology pulls from the grid, acting as the foundational baseline for your operational efficiency. Just like tracking the gallons of gas a car burns, tracking kWh tells you exactly how much power is required to run your servers and keep your facilities cool. Reducing your kWh through better architecture or decommissioning idle assets can lower both your financial costs and your environmental impact.
  • Carbon Emitted: Carbon Dioxide Equivalent (CO2) Carbon Dioxide Equivalent is the universal metric used to measure your actual environmental impact, translating various greenhouse gases into a single, standardized number. While your energy consumption tells you how much power you used, your CO2 reveals how “dirty” or “clean” that power was based on the local energy grid. For example, a server drawing electricity from a coal-heavy region will produce a drastically higher CO2 footprint than the exact same server running on renewable energy.

Just like budget, forecast, cost, etc., these metrics will be included in your TBM model.

The “Proxy Data” Strategy in Practice

But how do we source actual values for these new metrics? Unlike traditional financial data, we don’t have a General Ledger or Forecast file to lean on. Instead, we generate these values by enriching our existing cloud and on-premises infrastructure data with environmental attributes.

Public Cloud is the easiest win. Leverage your existing Cloud Billing Export (CUR). Most major providers now include carbon estimates and energy usage in their data. You simply use these existing columns as unit drivers for your new metrics.  The metrics can follow the same allocation flow as your existing cost allocations.

Insights from Mastercard: While cloud provider data is often the easiest to access, Mastercard uses it only as a validation point rather than their primary source of truth. Karl Ni pointed out that because “cloud service providers are incentivized to show numbers that may not necessarily benefit” the consumer, they often “average down” their emissions data. This makes standard vendor reports “a little bit unrealistic” for accurate, granular modeling. To solve this visibility gap, Mastercard eventually adopted Greenpixie to capture precise, region-specific cloud emissions data.

On-Premises and Private Cloud resources are a bit more challenging.  To do this, we will take advantage of a commonly used “proxy strategy”.  Think of this as a back-of-the-envelope calculation that delivers immediate visibility: Here, you use your asset list and geography as a calculator. If you know the server model and where it sits, you can generate a credible estimate for your new metrics.

Insights from Mastercard: Initially, Mastercard took a highly pragmatic approach. Recognizing that “before telemetry it was all proxies,” Karl Ni explained that organizations can bypass the need for perfect data by simply leaning on their facility power bills. By taking that total wattage and dividing it by the facility’s PUE, practitioners can quickly calculate “a rough estimation of what your actual energy usage is” without needing advanced sensors.

Defining Your Variables

To build a credible on-prem proxy model, you must document the “why” behind your multipliers. To create the new kWh and CO2 metrics, you will need:

1. Wattage (Equipment Power Draw)

  • What it is: The amount of electricity a specific piece of hardware pulls while operating.
  • Why it’s helpful: This is the primary driver for your Energy Consumed (kWh) metric. You don’t need a custom value for every unique server; grouping assets by generation or class (Small/Medium/Large) and applying a manufacturer-based average is sufficient for early-stage work.
  • Where to find it: Use manufacturer spec sheets (TDP – Thermal Design Power) or publicly available hardware databases. Internally, a common source for determining total consumption can be the data center power bill, which provides a macro view of energy usage to validate your bottom-up estimates.

2. PUE (Power Usage Effectiveness)

  • What it means: The ratio of the total energy used by a data center facility to the energy delivered specifically to the computing equipment.
  • Why it’s helpful: A PUE of 1.5 means for every 1 watt used by the server; another 0.5 watts is required for cooling, lighting, and power distribution. This ensures you are accounting for the total energy footprint, not just the hardware itself.
  • Where to find it: Consult your data center or facilities team for site-specific ratings. If unavailable, document the Uptime Institute’s annual survey, which currently places the global average at approximately 1.58 as of March 2026.
  • When to use it (and when to drop it): You should include PUE when calculating your organization’s total carbon footprint for corporate ESG reporting, regulatory compliance (like Scope 2 emissions), or macro-level capacity planning to evaluate the overall efficiency of your data centers. However, mature FinOps practices often drop PUE when building unit-cost or chargeback models for application owners. As the Mastercard team noted below, PUE is facility overhead that sits entirely outside of an engineering team’s control. If your immediate goal is to drive behavioral change, such as right-sizing compute or decommissioning idle assets, omitting PUE from the application allocations keeps the signal clear, ensuring business units are only held accountable for the raw energy consumption they can influence.

3. The Carbon Factor (Grid Intensity):

  • What it is: The amount of carbon dioxide equivalent emitted for every kilowatt-hour of electricity produced. This varies wildly based on whether the local grid relies on coal, natural gas, or renewables.
  • Why it’s helpful: This is the multiplier that converts energy usage into carbon impact. It allows you to distinguish between “clean” and “dirty” regions, helping you identify which workloads are contributing most to your environmental footprint.
  • Where to find it: For US-based assets, use the EPA’s eGRID tables. For global assets, the International Energy Agency (IEA) provides the gold standard for grid intensity by country.
Insights from Mastercard: Unlike standard models that factor in Power Usage Effectiveness (PUE) for cost allocation, Mastercard deliberately excludes it from their calculations. Because PUE is treated as facility overhead outside of an application owner’s control, Karl Ni explained that “it’s baked in already” and “not dependent on usage.” By ensuring their allocation model is “strictly dependent on usage,” Mastercard keeps the signal clear so engineering teams can focus only on the metrics they can actually influence.

Example

Imagine you have a Dell PowerEdge R740 sitting in a data center in Northern Virginia. To calculate its baseline carbon footprint, you simply step through the variables:

  1. Find the Wattage: A search of the Dell spec sheet shows a Thermal Design Power (TDP) of 750W. Because servers rarely run at maximum capacity 24/7, avoid relying on a generalized “50% load” rule. Instead, integrate actual utilization data from your existing DCIM (Data Center Infrastructure Management) tools to create an environment-specific hardware baseline. For example, if your DCIM telemetry indicates this hardware class operates at an average 40% load in your data center, you can accurately estimate its active draw at 300W.
  2. Multiply by the Efficiency Overhead (PUE): We will use the global data center estimate of 1.58 in this case. Multiplying our 300W draw by 1.58 gives us a total facility power requirement of 474W.
    • The inclusion of PUE in your calculations is not always necessary and highly depends on the use cases you are pursuing. For more information on when and when not to use PUE in your calculations, reference the “Defining Your Variables” section above.
  3. Calculate Annual kWh: Using that adjusted draw of 474W, multiply by the total hours in a standard year (8,760) and divide by 1,000 to convert to kilowatts. This shows the server consumes roughly 4,152 kWh annually.
  4. Apply the Carbon Factor: Finally, multiply the annual kWh by the local grid’s intensity factor. Using the EPA’s recent national average emission rate of roughly 0.767 pounds of CO2 per kWh, we can determine that this single server is responsible for roughly 3,184 pounds (or about 1.45 metric tons) of carbon emissions per year.

Where to Find the “Hidden” Data

TBM practitioners often overlook systems that already contain the variables needed for these formulas. You likely just need access to:

  • DCIM (Data Center Infrastructure Management): Systems like Sunbird or Schneider Electric. These tools often track the actual PUE of your specific data centers, allowing you to move from an average to your real efficiency.  Some tools to look in to include:
    • Schneider Electric (EcoStruxure)
    • Sunbird
    • Nlyte
    • Vertiv
    • ABB
    • Modius
  • CMDB (Configuration Management Database): Beyond just the “status” of a hardware asset, the CMDB often contains the CPU type and Core Count, allowing for much more granular wattage estimates.  Your TBM program should already be pulling in data from a CMDB, but if you do not, look to see if your company is using:
    • ServiceNow
    • BMC
    • Device42

Insights from Mastercard: Mastercard uses the following tools to support their ESG initiatives:

  1. Greenpixie: Delivers granular cloud emissions data.
  2. Apptio Cloudability: Consolidates CSP data and provides optimization recommendations.
  3. BMC Discovery: Feeds remote telemetry into the CMDB.
  4. ApptioOne: Serves as the core reporting engine for metrics.

 

The “Fleet-Wide” Approximation Strategy

When you look at your CMDB, the sheer diversity of hardware can be daunting. However, you don’t need a custom coefficient for 50 different server models to get started.

Categorize by Generation

Group your hardware into “Small/Medium/Large” buckets or by generation (e.g., Gen9 vs. Gen10). Apply a single wattage proxy to each bucket. In the early stages of sustainability maturity, the delta between a coal-heavy grid and a hydro-powered grid is far more impactful than the 10-watt difference between two similar server models. Directional accuracy allows you to identify the “big rocks” immediately.

The Maturity Path: Transitioning from Proxies to Telemetry

While the proxy strategy is the most effective way to establish an immediate baseline, it is not the end state of a mature ESG practice. As your TBM capabilities scale, your reliance on estimates and standard coefficients should systematically decrease. The goal is to transition from static proxies to dynamic, real-time telemetry, ensuring your environmental metrics are as precise as your financial data.

Organizations should view this transition across three distinct maturity phases:

  1. Phase 1: The Proxy Baseline (Crawl) At this stage, the focus is on directional accuracy. You rely on standard manufacturer spec sheets, global PUE averages, and generalized cloud provider data. You might use macro-level inputs, like a facility power bill, to validate your bottom-up estimates. This phase proves the value of the model without requiring new software investments.
  2. Phase 2: Enriched Integration (Walk) Here, you replace generic estimates with environment-specific data. You integrate your TBM reporting engine with DCIM tools (like Sunbird or EcoStruxure) to capture your actual, site-specific PUE. Simultaneously, you leverage your CMDB (like ServiceNow or Device42) to pull accurate, asset-specific CPU core counts and hardware generations, allowing for highly tailored wattage estimates based on your exact fleet composition.
  3. Phase 3: Real-Time Telemetry (Run) In the final mature state, manual estimates are entirely replaced by automated, API-driven telemetry. For cloud environments, standard vendor exports are augmented or replaced by specialized sustainability tools, like Greenpixie, that deliver highly granular, region-specific emissions data.  For on-premises environments, organizations deploy tools like BMC Discovery to push dynamic, real-time power consumption and utilization metrics directly into the CMDB, flowing seamlessly into the TBM model.

By mapping out this telemetry maturity path, TBM leaders can immediately deliver value with proxies today, while building the business case for the specialized tooling required for tomorrow.

Mapping the “Carbon Rails”

Once you have these estimates, you treat them exactly like your financial data. You are essentially adding a second and third “ledger” to your TBM model.

    1. Inject at the Source: Drive your estimated kWh and CO2 into the infrastructure layer of your model (the “Infrastructure Services” or “Technology Resource Towers” level).
    2. Follow the Currency: Ensure these metrics are assigned to the same Allocation Keys as your dollars. If a server’s cost is allocated based on CPU utilization or a flat monthly fee, its carbon and energy should be allocated the same way.
  • The Result: Because the “road” is already built, these metrics will automatically flow up through your applications and services to the end-user. You aren’t just reporting on “Data Center Carbon”; you are reporting on “The Carbon Footprint of the Global Payroll App.”

At this stage, Sustainability becomes operational, embedded into the same data structures and allocation logic used to manage cost.

Insights from Mastercard: While dedicated servers can be mapped automatically to specific applications, other infrastructure, like mainframes, storage, and core networking, requires a different approach. As a normal part of the TBM maturity journey, organizations often start by allocating these shared environmental costs proportionally based on consumption. Karl Ni noted that Mastercard currently handles these complex, multi-tenant environments by utilizing a “peanut butter spread” approach to distribute the footprint “across everything.” This strategy ensures that even without perfect 1:1 traceability on day one, the total environmental impact is still fully accounted for and passed down to the consumers, setting a realistic baseline for future refinement.
Recommendation: Start with proxy data using manufacturer spec sheets, cloud billing exports, and global PUE averages to establish a baseline, then evolve toward environment-specific data and telemetry over time.

3. The Action Model: Reporting and Tangible Wins

The ultimate purpose of this data is to shift from static reporting to active remediation. By centralizing carbon, energy, and cost into a single view, TBM provides a “Value Lens” that allows the organization to optimize for the planet and the P&L simultaneously.

The Integrated Dashboard: Cost, Carbon, and Energy

A mature TBM-led ESG report doesn’t just show total emissions; it shows efficiency. In your monthly reviews, you should move away from isolated financial reports and toward an integrated view that presents three metrics for every service, application, or business unit:

  1. Financial Cost ($): The traditional TBM view of spend and depreciation.
  2. Energy Consumed (kWh): The operational footprint of the technology.
  3. Carbon Emitted (CO2 tons): The environmental impact based on the specific power grid used.

The Jumpstart KPI Library

TBM practitioners can immediately add these two metrics to their existing dashboards to begin the conversation:

1. Carbon Intensity of Spend

  • The Formula: Total CO2 Emissions divided by Total Technology Spend.
  • Why it’s helpful: This metric provides a crucial unit economic view of your sustainability efforts by answering the macro question of how much carbon debt every dollar of budget is buying. If your technology spend increases due to business expansion, but this ratio trends downward, it proves your architecture is becoming inherently more efficient and successfully decoupling growth from environmental impact. Conversely, an upward trend acts as an early operational alarm indicating that your emissions are growing faster than your investments. This spike typically highlights unmanaged infrastructure sprawl, the aggressive scaling of inefficient legacy systems, or a shift of workloads to carbon heavy geographic regions. When this warning sign flashes, it creates an immediate business case to pause and review your architectural and sourcing strategies before the technical debt becomes an environmental liability.

2. Waste-to-Carbon Ratio

  • The Formula: Estimated CO2 from flagged “Zombie” or underutilized assets divided by Total Technology CO2 Emissions.
  • Why it’s helpful: This is your most powerful operational lever because it quantifies the environmental cost of sheer neglect. It translates an abstract corporate sustainability goal into an immediate engineering target. By showing stakeholders exactly what percentage of their total carbon footprint comes from infrastructure providing zero business value, you create a compelling, dual-incentive business case to decommission those assets and instantly reduce both cost and emissions.
Insights from Mastercard: In some regions, data centers are “supply constrained” and literally cannot obtain more electricity from the local grid. In these scenarios, ESG data transcends environmental responsibility and becomes a critical tool for business continuity and operational capacity. As Karl Ni pointed out, because they “have areas where the data center is located in a supply-constrained area and so they’re unable to get any more power usage,” tracking this energy data makes strategic “regional deployment for new infrastructure… extremely important.”

The “Cost = Carbon” Efficiency Flywheel

In the TBM world, “waste” is a primary target. Every orphaned database, underutilized server, or over-provisioned instance is a dual failure.

By adding carbon and energy columns to your existing infrastructure hygiene reports, you provide a double incentive for remediation. When you show a stakeholder that decommissioning an idle cluster saves $10,000, 5,000 kWh, and 5 tons of CO2, you turn a routine housekeeping task into a high-visibility sustainability win. This “Efficiency Flywheel” ensures that sustainability isn’t an extra cost; it is a byproduct of running a tight, well-managed technology shop.  This is where Sustainability moves from visibility to optimization, enabling measurable progress against environmental goals through everyday technology decisions.

Insights from Mastercard: With ESG data in hand, Mastercard teams have successfully driven the decommissioning of idle resources by leveraging a dual focus on cost and sustainability. Ultimately, Karl Ni explained that the goal is to prompt engineering teams to naturally ask if an architectural decision “is cheaper and greener.” By proving that an action is a “double win” that they can “justify on both ends,” these metrics transform routine cost optimization into a compelling sustainability victory.
Recommendation: Integrate Carbon Intensity of Spend and Waste-to-Carbon Ratio into your next TBM review to identify and act on high-impact optimization opportunities.

Conclusion & Recommendations

The journey to sustainable technology does not require an entirely new ecosystem of tools or perfect telemetry from day one; instead, the most pragmatic path forward relies on the operational discipline your Technology Business Management practice has already established. By treating carbon and energy as new currencies within your existing taxonomy, sustainability transitions from a siloed compliance exercise into an actionable, daily engineering metric. As the insights from Mastercard demonstrate, even “directionally correct” proxy data is powerful enough to drive immediate behavioral change. When business leaders and application owners can see the environmental cost of their infrastructure alongside the financial cost, the conversation naturally shifts—proving the goal of a modern technology portfolio is no longer just finding the cheapest way to operate, but finding the optimal intersection of cost, performance, and planetary impact.

Recommended Next Steps for TBM Practitioners & Leaders: To jumpstart this capability within your own organization, we recommend the following immediate actions:

  • Start with the Data You Have: Do not wait for perfect sensor data to begin your modeling. Leverage your cloud billing exports (CUR) and basic on-premises proxy data, like your facility power bill and manufacturer spec sheets, to establish a baseline.
  • Enrich, Don’t Rebuild: Map your estimated kWh and CO2 directly into your existing infrastructure layer. Allow these new metrics to “ride the rails” of your current allocation models to reach the consuming business units without adding administrative overhead.
  • Leverage Taxonomy 5.0: Take advantage of the new ESG Solutions and tagging structures to formally categorize and track green technology investments alongside your traditional financial portfolios.
  • Activate the Efficiency Flywheel: Add the Carbon Intensity of Spend and Waste-to-Carbon Ratio to your standard infrastructure hygiene dashboards. Use these metrics to create compelling, dual-incentive business cases for decommissioning zombie assets and right-sizing underutilized infrastructure.

By embedding environmental metrics into the core of your technology financial management, you empower your organization to make decisions that are both fiscally responsible and environmentally sound. Ultimately, bridging this gap ensures that every technology investment is definitively proven to be both valuable and greener.

Red Hat built the world’s largest enterprise open-source software company, growing into a multi-billion-dollar firm before being acquired by IBM Corp. This open-source heritage often placed the value of technology in the product and engineering realm rather than with IT. Thus, not surprisingly, Red Hat’s TBM journey started with a new CFO wanting to know why IT costs were so high. Through the TBM framework and discipline, Red Hat IT successfully delivered cost transparency of all IT spend and then became a model for technology spend planning and forecasting. The IT team added the FinOps discipline to its capabilities and is now managing a broad hybrid cloud portfolio. However, TBM and FinOps have remained in the realm of IT only, until now. Red Hat’s current CIO, Jim Palermo, is driving TBM, FinOps, and Enterprise Agile Management across the company based on IT’s success and through the lens of value stream management. in this session, Jim will walk through Red Hat’s TBM journey and its current transformation to an operational business architecture framework built on value streams aligned to business outcomes.


Speaker:

  • Jim Palermo, VP, CIO, Red Hat

When the team at Tenet Healthcare made the decision to move towards a model that provided more accurate financial transparency, they looked to TBM practices and solutions. Join Paola Arbour, EVP and CIO at Tenet healthcare as she answers the question “why TBM?”, including what Tenet was trying to solve with the TBM Taxonomy, the effectiveness of their KPIs, and how building support and momentum across the entire company was critical to their successful TBM adoption. In this session, Paola will also share how Tenet continues to evolve their use of TBM, including for mergers, acquisitions, and divestiture activity, as well as segmenting cost structures.


Speaker:

  • Paola Arbour, EVP & CIO, Tenet Healthcare

Data driven decision making has been a key to longevity and delivering best in class service to State Farm’s customers over the past 100 years. Recently, State Farm decided to use a managed services company for the day-to-day support of their Infrastructure Services. Today’s technology leaders need to be able to make real-time, informed decisions to help ensure technology investments are meeting their customer’s needs, while continuing to support company long-term goals. Ashley Pettit, SVP & CIO at State Farm, will be joined by Randy McBeath, Enterprise Technology Executive, and Andy Moore, Technology Director, and together they will share how TBM aided in State Farm’s analysis and decision to move to a managed service provider.


Speakers:

  • Ashley Pettit, SVP & CIO, State Farm Insurance
  • Andy Moore, Technology Director, State Farm Insurance
  • Randy McBeath, Enterprise Technology Executive, State Farm Insurance

There is fast evolution occurring in the overall technology spend and value management market, with the advancements of cloud, Kubernetes, AI/ML, and other innovations. At the same time, we are seeing vast changes in the roles of the CIO, CFO, and business/digital leadership. In addition, TBM is intersecting with other disciplines and frameworks, such as Cloud FinOps, Agile engineering, and portfolio resource management. How is this affecting the TBM discipline, the TBM Council, and Apptio? For one, TBM is moving down market, becoming more accessible to all sizes and maturity of organizations, with easier ways to get started and a faster time to value. Cloud FinOps, meanwhile, is advancing and adding capabilities previously in TBM to the cloud cost management space. Join Apptio CEO Sunny Gupta as he explores the evolving TBM landscape and how he believes it will bring even greater opportunity and value to organizations worldwide.


Speaker:

  • Sunny Gupta, Co-Founder & CEO, Apptio

In today’s challenging economic times it is critical that CFOs, CIOs, and CTOs speak the same language when it comes to the value of technology spend. Having a single source of truth that everyone can feel confident in, track progress continuously throughout the year with shared insights, and analyzing options for resourcing and funding in order to reduce waste is where TBM deepens their partnership. In this discussion, join members of the TBM Council Board of Directors as they discuss the pivotal conversations and steps taken to collectively adopt TBM practices across the organization, including responding to naysayers and gaining allies.


Panelists:

  • George Maddaloni, EVP, CTO, Operations, Mastercard
  • Laura Walsh, CIO, Smithfield Foods
  • RJ Hazra, SVP & CFO, Technology & Security, Equifax
  • Moderated by Chad Doiran, Managing Director, Tech. Strategy & Advisory, Accenture

Fumbi Chima has led technology teams across multiple organizations throughout her esteemed career, including retail, manufacturing, media, and financial services. As a turnaround and high growth leader, Fumbi has leveraged TBM as a foundational practice to bring repeatable processes, purchasing guidelines, and cost/resource savings. Now at Boeing Employe Credit Union (BECU) serving more than 1.2 million members, Fumbi is driving their digital transformation with a clear vision and strategy to optimize their public-cloud with TBM and Cloud-FinOps, adopt a product model, and set the groundwork for future innovation and growth. Join Fumbi and Larry Blasko, President, Field Operations at Apptio, as they discuss the lessons Fumbi has learned along her TBM journey, and where this transformation leader sees the evolution of TBM taking the Technology industry.


Speakers:

  • Fumbi Chima, Chief Technology & Transformation Officer, BECU
  • Larry Blasko, President, Field Operations, Apptio

Technology leaders have a unique opportunity to transform their organizations into environmental champions with sustainable business practices. In this session, Neal Ramasamy, CIO at Cognizant and Phil Alfano, Field CTO at Apptio will share how TBM can be leveraged to achieve comprehensive visibility into real-time data-driven tracking to ensure company goals and actions are being met to achieve a sustainable future.


Speakers:

  • Neal Ramasamy, CIO, Cognizant
  • Phil Alfano, Field CTO, Apptio

For McGraw Hill, having a transparent framework that drives smart investment strategies and a common language across this 135-year-old company is critical. Known as one of the “big three” education publishers, McGraw Hill must stay ahead of their competitors with innovation and value delivery. Join Yuliya Oberman, Finance Director for McGraw Hill Education and Eileen Wade, General Manager of the TBM Council as they discuss how TBM is essential to McGraw Hill’s enterprise resource strategies and digital transformation journey.


Speakers:

  • Yuliya Oberman, Finance Director, McGraw Hill Education
  • Eileen Wade, General Manager, TBM Council

In this fireside chat, Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineer at AWS will join incoming General Manager of the TBM Council, Jack Bischof, for a discussion on best practices for building successful TBM practices focused on cloud financial management. Including a deep dive into the nuances, learnings, and milestones that the world’s 9th largest insurance company is achieving on their Cloud FinOps journey.


Speakers:

  • Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineering, AWS
  • Jack Bischof, Incoming General Manager, TBM Council

Hear from Ajay Patel, COO at Apptio and Zubin Irani, CEO at Cprime as they discuss how the intersection of TBM and enterprise agile planning is a critical strategy for organizations to adopt if they want to drive business growth more efficiently, in real-time, and keep up with the speed of change that today’s organizations face.


Speakers:

  • Ajay Patel, COO, Apptio
  • Zubin Irani, CEO, Cprime

Join Origin Energy’s Adrian Thivy, GM, Enterprise Technology Services, as he shares how TBM is creating complete confidence in their spend-to-value ratios across IT and the broader company, allowing a rapid response to the market forces driving significant pressure on the “cost to serve” customers. A finalist for the 2022 TBM Council Award for TBM Pacesetter, hear how their TBM practice was built in record time, including lessons learned as they developed business capabilities and managed a significant cloud migration and transformation.  

Session topics will include:  

  • Establishing a clear purpose and common goals that drive cross-functional understanding
  • Utilizing an adaptative governance framework to ensure accountability across all stakeholders 
  • Leveraging TBM and ServiceNow CSDM to deliver a transparent, flexible, and sustainable model in a shorter time frame
  • How bespoke logic has dramatically improved transparency of cost more than 90%


Presented by:

  • Adrian Thivy, GM, Enterprise Technology Services, Origin Energy 

Many organizations aspire for a cloud-native posture, however few have the time, resources and budget to transform into 100% public cloud operations. Equifax has broken through those barriers to modernize its infrastructure globally — driving faster innovation for customers, more business agility, and stronger cybersecurity. Hear from Manav Doshi, GM, Technology Solutions on how the Equifax team is rebuilding a century-old company, with a real-time approach to optimizing cost and revenue growth in the cloud.

 

Presented by:

  • Manav Doshi, GM, Technology Solutions, Equifax 

Transport for NSW is the winner of the 2022 TBM Council Award for TBM Pacesetter, which recognizes significant progress and value with TBM in a relatively short period of time. In this session, hear how the merger of Roads and Maritime Services (RMS) and Transport for New South Wales resulted in the fastest consolidation of TBM data, models, and reports into a single TBM practice. Hear from Poonam Kataria, Sr. Manager of TBM, as she shares how TBM is driving Transport’s three key strategic outcomes: connecting a customer’s whole life; successful places for communities; and enabling economic activity.

Session topics will include: 

  • Utilizing the TBM Taxonomy to align M&A practices and drive behavioural change 
  • How the right level of support sets the right culture and TBM processes
  • Driving change in the organization based on data-driven facts

Presented by: 

  • Poonam Kataria, Sr. Manager, TBM, Transport for NSW 

Discuss how TBM supports visibility of investments across the enterprise to support setting best practices and standards for managing the impact of environmental, societal, and governance strategies by IT departments and organizations.

The TBM Council Standards Committee has built out TBM integration models with other IT disciplines, including Enterprise Agile and Product Thinking, as well as ServiceNow CSDM. Current findings will be shared to drive group discussion, experience, and feedback. 

Public cloud strategies are often embraced for the promise of rapid scalability, on-demand agility, and best-in-class security, resiliency, and features. However, public cloud adoption presents significant financial challenges that, when not addressed, inhibit any firm’s ability to exploit the promises of public cloud.  

To address these challenges, customers need to simultaneously resolve current inefficiencies and build capability to ensure avoidance of waste in the long term.  

In this session we discuss a detailed framework combining TBM-Cloud with FinOps, allowing customers to understand how to implement a program to overcome these challenges and financially succeed in the cloud. 

Session discussion topics include: 

  • A detailed view of the activities required to implement a TBM-Cloud with FinOps Journey 
  • Detail the flow of information required for each task 
  • Provide guidance on which activities should be performed when

 

Presented by:

  • Nathan Besh, TBM-Cloud Evangelist, TBM Council 

Project to Product Transition

Outcome-focused development via agile transformation

For organizations looking to transition from projects to products, TBM can help organize resources and outcomes into value streams – the specific sets of activities that align to business outcomes.

Accelerating Cloud Adoption

Drive measurable outcomes with your cloud strategy

For organizations trying to accelerate their cloud journey, TBM provides a way to map a plan and measure the outcomes from cloud migration to cloud cost management to cloud optimization.

Morning Sessions

A look back at 10 years of TBM leadership and community building.


Speaker:

  • Ashley Pettit, SVP & CIO, State Farm Insurance

Introduced more than 10 years ago, Technology Business Management (TBM) was born out of the need for CIOs to have a management system to drive their technology operating strategy. At its core, the TBM discipline gives visibility into technology spend to provide common ground and enable a collaborative partnership across teams for prioritizing resources and achieving business outcomes. In this session, the TBM Council Standards Committee Chair, Atticus Tyson will share how over the past few years TBM has evolved to ensure leaders are able to accelerate digital initiatives, embrace the cloud, and communicate today’s complex technology landscape. TBM enables organizations to frequently and quickly evaluate projects, platforms, and investments to address the needs of the modern enterprise.


Speaker:

  • Atticus Tysen, SVP Product Development, Chief Information Security & Fraud Prevention Officer, Intuit

Atticus Tyson and Phil Alfano will guide the group through an executive discussion to capture “What is digital success to you?”. Is it how your organization creates new business capabilities? The elimination of legacy processes and systems? Funding innovation? Or all of the above as long as it drives an improved customer experience? Discuss with your table mates, as an overall group, and capture learnings and takeaways to bring back to your own team.


Speakers:

  • Atticus Tyson, SVP Product Development, Chief Information Security & Fraud Prevention Officer, Intuit
  • Phil Alfano, Field CTO, Apptio

How does a 170-year-old financial institution deliver a new, fully modernized technology strategy while supporting 24×7 service to their customers across a multitude of platforms, including point-of-sale, mobile, and web services? Mike Brady, Nicole Holmes, and Chad Schmidt will share how at Wells Fargo, they are creating a Technology Infrastructure team founded in the TBM discipline and responsible for aligning with internal partners to adopt an automation first approach for accelerating the delivery of services and deploying enhancements at speed. All while remaining compliant, secure, and agile.


Speakers:

  • Mike Brady, EVP, Technology Infrastructure, Wells Fargo
  • Nicole Holmes, EVP, CFO for Technology, Wells Fargo
  • Chad Schmidt, SVP, Technology Finance Modernization, Wells Fargo

It’s been two years since the World Health Organization declared Covid-19 a global pandemic. To re-imagine employee and customer experiences, every company was forced to speed up their shift to digital from multi-year project plans to instead creating, executing, and delivering new business models in a matter of weeks. As we emerge from this crisis, we recognize this shift is not slowing down but exponentially increasing as businesses continue to respond to societal expectations of anytime, anywhere. In this session, Sunny Gupta will share how the companies best positioned to quickly respond to changing market conditions and hyper competition have a holistic view of their technology spend so they can be agile in their investment decisions, use the cloud as a competitive advantage, and align their resources to product delivery models and continuously measure value.


Speaker:

  • Sunny Gupta, Co-Founder & CEO, Apptio

Afternoon Sessions

Spinning up a cloud-native posture is a desired strategy for many organizations, however few have the time, resources, and budget to achieve 100% public cloud operations. In 2018, Equifax set a 5-year goal to achieve this, striving to provide their customers with faster innovation, more flexible business agility, and stronger cybersecurity. Hear from RJ Hazra, SVP & CFO, Technology on the lessons and successes the Equifax team has found along their journey, and what remains as they cross into their final year of their company-wide digital transformation.


Speaker:

  • RJ Hazra, SVP & CFO, Technology & Security, Equifax

The cloud is a significant shift in computing and companies need to get maximum value from it. FinOps is the evolving cloud financial management practice that empowers organizations to track and maximize cloud spend and enable tech, finance, and business teams to collaborate on data-driven spending decisions. In this talk, J.R. Storment, Executive Director of the FinOps Foundation will explore the intersection between TBM and the FinOps practice and the benefits achieved. Session discussion topics include: 

  • Creating a culture of ownership over cloud usage and spend
  • The most important challenges to tackle for delivering products faster while gaining financial control and predictability
  • FinOps organization structures in large and small organizations from the State of FinOps 2022 report

 


Speaker:

    • J.R. Storment, Executive Director, FinOps Foundation

In this engaging conversation, executive leaders will share both the challenges and best practices realized on their journey to embrace product-based innovation.

Session discussion topics include:

  • Achieving results as you shift from a projects-to-products innovation model
  • Maximizing CIO/CFO partnerships in this new paradigm
  • Building your innovation strategy around value streams, stable teams, and a high degree of customer centricity

Speakers:

  • John Wilson, VP, IT Costing & Performance Management, MetLife
  • Kaarina Bourquin, Director, Strategy & Portfolio Operations & Technology, The Standard
  • Moderated by Toyan Espeut, Chief Customer Officer, Apptio

Session abstract coming soon


Speakers:

    • Brendan Kinkade, VP, Build ISV, Technology & Hybrid Cloud, IBM
    • Moderated by Phil Alfano, Field CTO, Apptio Foundation

TBM empowers hundreds of decision makers with the facts they need to execute a digital strategy faster, without bias, and in alignment across business units. This includes technology consumers, service and application owners, LOB CIOs, enterprise PMOs, compliance leaders, budget coordinators, and many more. What are the fundamentals of developing and executing a successful TBM practice? In this session, experienced practitioners will share the lessons and foundations they’ve learned delivering business value for their organizations with TBM.

Session discussion topics include:

  • Fundamentals of proper support and sponsorship across key stakeholders
  • Demonstrating how and why TBM is core to strategy and a digital operating model
  • Developing, educating, and enabling your core team
  • Implementing or enhancing the necessary TBM processes

Speakers:

    • Jeri Koester, CIO, Marshfield Clinic Health System
    • Latrise Brissett, Managing Director, Global IT, Accenture
    • Leslie Scott, VP & CIO, IT Enterprise Services, Stanley Black & Decker
    • Moderated by Jason Byrd, Managing Director, Technology Strategy & Advisory, Accenture