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Knowledge Base

Core documents and site pages that define the foundational models, taxonomy, and structure of TBM.

Article contents

TBM Adoption

Materials that support the launch, education, and early adoption of TBM.

Understand TBM

Learn what TBM is, how it works, and the value an organization can expect from adopting it.

  • What is TBM? (page)
  • The Technology Business Management Primer (training)
  • TBM Framework (page)
  • The Practice Lead’s Guide to the TBM Taxonomy (whitepaper)
  • The TBM Modernized Framework Poster (resource)
  • Initiating Virtuous Cycles with TBM (download)(youtube)

Prepare for Adoption

Learn what TBM is, how it works, and the value an organization can expect from adopting it.

  • The Executive Business Case for TBM Adoption (download)
  • TBM First Steps Guide: Building Strategic Alignment Between IT and Finance (download)
  • TBM Adoption (page)
  • Top Five Best Practices for Successful TBM Adoption (download)
  • Developing a Use Case (page)(download)
  • Mastering Technology Business Management Adoption: Roles & Responsibilities (page)(download)(YouTube)

Establish the TBM Practice

Understand how a TBM Practice operates, assess organizational readiness, establish its capabilities, and prepare stakeholders to adopt new ways of working.

  • The TBM Adoption Guide (download) coming soon!
  • Maturity Assessment 2.0 (page)
  • The Technology Business Management Adoption Guide (download) coming soon!
  • TBM Practitioner Course & Certification (register)
  • The Change Manager’s Guide for TBM Use Case Development (whitepaper)

Design the TBM Model

Understand the TBM Model, define its requirements, and establish the technical and data architecture needed for implementation.

  • TBM Modeling (page)
  • The Practice Lead’s Guide to the TBM Taxonomy (whitepaper)
  • TBM Taxonomy (page)
  • Taxonomy Extensions (page)
  • Connected Standards (page)
  • TBM Practice Data Strategy & Architecture (download) coming soon!

Implement the TBM Model

Prepare source data, classify costs, build allocation relationships, validate the model, and establish measures of success.

  • The TBM Modeling Guide (download) coming soon!
  • Required Data for TBM (page)
  • A Guide to Mapping the GL to TBM Cost Pools (page)
  • A Guide to Mapping the Budget to TBM Cost Pools (page)
  • Allocation Methods (page)
  • Labor Cost Allocation Methodologies (whitepaper)
  • A Guide to Mapping Costs to TBM Technology Resource Towers (page)
  • A Guide to Mapping Costs to TBM Solutions (page)
  • Addressing Data Quality and Fallout (page)
  • Developing KPIs & Metrics (page)
  • Building a QA Dashboard (page)
  • The TBM Modeling Blueprint: Architecting Value through Technical Integrity (article)

Maturity

Resources to evaluate and optimize your TBM practice and reporting maturity.

Advance the TBM Practice

Develop more sophisticated use cases, measures, and analytical capabilities that improve the effectiveness of an established TBM Practice.

  • High Impact Use Cases (Page)(download)
  • Developing KPIs & Metrics (page)
  • TBM Practice Leadership: The Operational Engine of Value Realization (article)
  • The Insight Hunter: How the TBM Analyst Drives Strategic Value (article)

Improve Financial Management

Advance from cost reporting to financial analysis, benchmarking, forecasting, and investment planning.

  • Benchmarking TBM (page)
  • From Cost to Value – Integrating ITFM into the TBM Journey (download)
  • The Technology Finance Leader – Applying TBM to Modern Planning & Forecasting (article)
  • The Technology Finance Leader – Operationalizing Adaptive Planning with TBM (article)
  • Evolving Technology Planning and Funding Models for Business Agility (download)
  • Turning Tech Spend into Strategic Value (download)

Optimize Technology Resources

Use TBM to improve resource economics, operational efficiency, and technology consumption.

  • Efficiency by Design – How Mature TBM Practices Create Organizational Capacity Through Operational Efficiency (article)
  • The Cloud Reality Check: Driving Intelligent and Sustainable Cloud Strategies (download)
  • Infrastructure Workload Planning IaaS vs. On-Premises Data Center (download)
  • Transitioning From Time Cards to Agile Labor Management (page)

Integrate Enterprise Management Disciplines

Connect TBM with other management disciplines to improve cross-functional planning, product economics, and investment decisions.

  • TBM & ITFM (page)
  • TBM & FinOps (page)(download)
  • TBM & Agile (page)
  • TBM Integration Model: Agile & Product Thinking (download)
  • Re-imagining Work: Enabling Better Decision-Making for Greater Product Profitability and Increased Feature Velocity (download)
  • Strategic Portfolio Management: Concepts, Lifecycle, and the Role of TBM (article)
  • TBM Integration with ServiceNow® CSDM (page)

Manage Risk and Transformation

Apply TBM to increasingly complex investment decisions involving cybersecurity, AI, and enterprise transformation.

  • IRIS Framework Informing Risk Investments & Strategy (download)
  • Combining TBM and NIST Cybersecurity to Profile Risk and Justify Investment (download)
  • A Quantitative Approach to Maximizing Cybersecurity ROI: TBM & FAIR (download)
  • TBM & Artificial Intelligence (page)
  • TBM for AI Value Realization: A Guide to Optimizing AI Investments by Aligning Business Fundamentals for Maximum Value and ROI (download)
  • When AI Doesn’t Deliver- Using TBM to Guide AI Rationalization (article)
  • Navigating Mergers, Acquisitions, and Divestitures with TBM (download)

Deliver Organizational Value

Use mature TBM capabilities to achieve measurable improvements in business performance and organizational outcomes.

  • TBM Outcomes (page)
  • Organizational Value Drivers (page)
  • TBM By Design (download)(YouTube)
  • Financial Performance (article)
  • Experience By Design (article)
  • Sustainability: Creating Value That Can Continue (article)
  • Zero to Green: A Practical Guide to ESG through TBM (article)
  • Creating Superior Business Value with Technology (article)

TBM Framework

Core documents and site pages that define the foundational models, taxonomy, and structure of TBM.

  • Connected Standards (page)
  • TBM & FinOps (page)
  • History of TBM and the TBM Council (page)
  • Interactive TBM Framework (page)
  • Organization Value Drivers (page)
  • TBM & FinOps: A Guide for Connecting FinOps Teams, Data, and Insights to TBM for Comprehensive Technology Financials (download)
  • TBM Foundations – Change (page)
  • TBM Foundations – Data (page)
  • TBM Foundations – Methods (page)
  • TBM Foundations – Roles (page)
  • TBM Foundations – Tools (page)
  • TBM Foundations (page)
  • TBM Integration with ServiceNow® CSDM (page)
  • TBM Model (page)
  • TBM Outcomes (page)
  • TBM Taxonomy and NIST (page)
  • TBM Taxonomy (page)
  • Taxonomy Extensions (page)
  • Technology Business Management – The Four Value Conversations CIOs Must Have With Their Businesses (download)
  • The CFO’s Guide to the TBM Taxonomy (whitepaper)
  • The CIO’s Guide to the TBM Taxonomy (whitepaper)
  • The Original TBM Framework (v1) (page)

Research & Case Studies

Evidence and examples from the field—practitioner insights, industry implementations, and award winners.

  • TBM Practice Leadership: The Operational Engine of Value Realization (article)
  • The Adoption Architect: Leading Cultural Change with the TBM Change Manager (article)
  • The Data Architect of Value: A Technical Blueprint for the TBM Administrator (article)
  • The Insight Hunter: How the TBM Analyst Drives Strategic Value (article)
  • The Value Stream Steward: How TBM Empowers the Product Owner to Master TCO and ROI (article)
  • The TBM Modeling Blueprint: Architecting Value through Technical Integrity (article)

TBM Awards

Explore how leading organizations apply TBM to solve business challenges, improve decision-making, and deliver measurable value through short case studies featuring TBM Council Awards winners.

  • A Decade of TBM: The Journey of First American (YouTube)
  • EDF Energy Delivers Defensible IT Recharging Across the Cloud and Traditional IT Services With TBM (download)
  • Executive Sponsorship: The Critical Catalyst for TBM and Enterprise Transformation (article)
  • History of TBM and the TBM Council (page)
  • How Cleveland Clinic Evolved TBM to EBM – Enterprise Business Management (article)
  • How Insurance Companies are Leveraging TBM (download)
  • How John Deere Developed Sustainable Product Costing with TBM (page)
  • How Natwest Drove Measurable Sustainability with TBM (article)
  • How TBM & Product TCO Helped Lowe’s Modernize their Annual Investment Planning Process (page)
  • How Transport for NSW Completed the Largest Merger of TBM Practices & Tools Within 6 Months (page)
  • How UBS Is Using TBM and FinOps to Successfully Enable Their Cloud Journey (page)
  • How the US Secret Service Uses TBM to Drive Significant Time Savings (page)
  • How Wells Fargo & Lowe’s Align Infrastructure & ITSM to Organizational Value Drivers (YouTube)
  • Investment Transparency with TBM Leads to Optimized Spend at National Grid (page)
  • Leveraging TBM Tools & Processes to Drive Service Excellence at BNY Mellon (page)
  • Liberty Mutual Transitions to Agile Delivery, Achieves IT Cost Transparency, and Accelerates Cloud Migration (download)
  • MassMutual Uses Cost Transparency and Consumption-Driven Metrics to Accelerate Digital Transformation (download)
  • TBM Awards (page)
  • TBM Helps Commonwealth Bank of Australia with Tech Costs (download)
  • TBM Practice Leadership: The Operational Engine of Value Realization (article)
  • The Adoption Architect: Leading Cultural Change with the TBM Change Manager (article)
  • The Data Architect of Value: A Technical Blueprint for the TBM Administrator (article)
  • The Insight Hunter: How the TBM Analyst Drives Strategic Value (article)
  • The Value Stream Steward: How TBM Empowers the Product Owner to Master TCO and ROI (article)
  • The TBM Modeling Blueprint: Architecting Value through Technical Integrity (article)
  • Transport NSW Maximizes Cloud Costs, Performance, & Service Experience with TBM (page)

Executive Briefings & Strategic Summaries

High-level resources designed to build executive understanding and support decision-making.

  • 2024 State of TBM (download)
  • Building a Path to Digital Success for the C-Suite and Corporate Board White Paper (download)
  • CFO of IT (page)
  • Elevating IT and Finance Collaboration for Strategic Success with TBM (YouTube)
  • Executive Sponsorship: The Critical Catalyst for TBM and Enterprise Transformation (article)
  • TBM Executive Primer (training)
  • Corporate Partnerships (page)
  • Executive Membership (page)
  • High Impact Use Cases (download)
  • Initiating Virtuous Cycles with TBM (download)
  • Navigating Mergers, Acquisitions, and Divestitures with TBM (download)
  • TBM & AI (page)
  • TBM & Sustainability (page)
  • TBM By Design (download)
  • TBM Executive Overview (download)
  • TBM Might Have Saved my Job as CIO (download)
  • TBM: Unleash Technology’s Business Value (download)
  • The Capacity Conundrum- Why AI Innovation Hinges on TBM Discipline (download)
  • The CFO’s Guide to Partnering with the TBM Practice (whitepaper)
  • The CFO’s Guide to the TBM Taxonomy (whitepaper)
  • The CIO’s Guide to Partnering with the TBM Practice (whitepaper)
  • The CIO’s Guide to the TBM Taxonomy (whitepaper)
  • The Cloud Reality Check: Driving Intelligent and Sustainable Cloud Strategies (download)
  • The Executive’s Guide to Partnering with the TBM Practice (whitepaper)
  • The TBM Ecosystem (page)
  • The TBM Framework (page)
  • The Value of Technology— Signed, Tracked, & Delivered (download)
  • Three CIOs Navigate the IT Cosmos to Deliver Strategic Value (YouTube)
  • Top Five Best Practices for Successful TBM Adoption: Recommendations from the TBM Council Adoption & Maturity Strategy Community (download)
  • What is TBM? (page)

TBM Modeling

A collection of guides and resources to support core TBM Modeling tasks and activities.

  • A Guide to Mapping the Budget to TBM Cost Pools (page)
  • A Guide to Mapping Costs to TBM Solutions (page)
  • A Guide to Mapping Costs to TBM Technology Resource Towers (page)
  • A Guide to Mapping the GL to TBM Cost Pools (page)
  • Addressing Data Quality and Fallout (page)
  • Allocation Methods (page)
  • Building a QA Dashboard (page)
  • Developing KPIs & Metrics (page)
  • Labor Cost Allocation Methodologies (whitepaper)
  • Mapping Technology Costs to TBM Resource Towers (YouTube)
  • Required Data for TBM (page)
  • Taxonomy Extensions (page)
  • TBM Modeling (page)
  •  TBM Practitioner Course & Certification (register)
  • TBM Taxonomy Migrations (page)
  • The Change Manager’s Guide to Supporting TBM Use Case Development (whitepaper)
  • The TBM Modeling Blueprint: Architecting Value through Technical Integrity (article)
  • The TBM Taxonomy (page)(download)

Hot Topics

Explore TBM across specific focus areas, aligned to current strategic and operational domains.

Agile

  • Agile (page)
  • Evolving Technology Planning and Funding Models for Business Agility (download)
  • Managing the Financials of Agile Teams (download)
  • Re-imagining Work (download)
  • Strategic Portfolio Management: Concepts, Lifecycle, and the Role of TBM (article)
  • TBM & Labor (page)
  • TBM Agile Primer [training] (page)
  • TBM Integration Model: Agile & Product Thinking (download)
  • Transitioning From Time Cards to Agile Labor Management (download)

Artificial Intelligence

  • Beyond Tokenomics (article)
  • The Capacity Conundrum- Why AI Innovation Hinges on TBM Discipline (download)
  • Creating Superior Business Value With Technology (article)
  • Experience by Design – How Technology Business Management Maximizes the Value of AI Investments (article)
  • High Impact TBM Use Cases (page)(download)
  • Initiating Virtuous Cycles with TBM (download)(YouTube)
  • State of TBM 2022 (page) (download)
  • State of TBM 2023 (page) (download)
  • State of TBM 2024 (page) (download)
  • State of TBM 2025 (page)
  • TBM & Artificial Intelligence (page)
  • TBM Awards (page)
  • TBM for AI Value Realization: A Guide to Optimizing AI Investments by Aligning Business Fundamentals for Maximum Value and ROI (download)
  • TBM Taxonomy (page)
  • The CFO’s Framework for Technology Value (article)
  • Transforming Tech Governance into Business Decision-Making (article)
  • When AI Doesn’t Deliver- Using TBM to Guide AI Rationalization (article)
  • Your Enterprise Isn’t Broken – It’s Disconnected (download)

Cloud

  • Combining TBM and NIST Cybersecurity to Profile Risk and Justify Investment (download)
  • EDF Energy Delivers Defensible IT Recharging Across the Cloud and Traditional IT Services With TBM (download)
  • How UBS Is Using TBM and FinOps to Successfully Enable Their Cloud Journey (download)
  • Hybrid Cloud Operations (page)
  • Intelligent Cloud Adoption: Optimizing Cloud Decision Making with TBM (download)
  • Intersection of TBM & FinOps: Perspectives from Finance and Business Practitioners (download)
  • State of TBM (page)
  • The Cloud Reality Check: Driving Intelligent and Sustainable Cloud Strategies (download)
  • TBM & FinOps (page)
  • TBM & FinOps: A Guide for Connecting FinOps Teams, Data, and Insights to TBM for Comprehensive Technology Financials (download)
  • TBM Cloud Primer [training] (page)
  • Unlocking Cloud Value: Insights from the 2025 TBM Council Awards (article)

FinOps

  • FinOps (page)
  • TBM & FinOps: A Guide for Connecting FinOps Teams, Data, and Insights to TBM for Comprehensive Technology Financials (download)
  • Intersection of TBM & FinOps: Perspectives from Finance and Business Practitioners (download)
  • Combining TBM and NIST Cybersecurity to Profile Risk and Justify Investment (download)
  • State of TBM (page)
  • TBM Cloud Primer [training] (page)
  • TBM Taxonomy & NIST (download)
  • TBM Executive Foundation [certification] (page)
  • Hybrid Cloud Operations (page)
  • Strategy Communities (page)
  • The Cloud Reality Check: Driving Intelligent and Sustainable Cloud Strategies (download)
  • How UBS Is Using TBM and FinOps to Successfully Enable Their Cloud Journey (download)

Other Resources

  • Bridging the Language Gap: What IT and Finance Leaders Actually Said About Alignment—and What to Do Next (article)
  • CFO of IT (page)
  • Evolving the CFO of IT Competency Model (download)
  • Finance for Tech (course)
  • From Wild to Wrangled: Lassoing TBM Adoption with CMDB Data (article)(YouTube)
  • GreenOps Certification (course)
  • History of the TBM Council (page)
  • Hot Topics (page)
  • Let’s Talk TBM: Pain Points, Progress & Practical Advice for Technology Finance Leaders (YouTube)
  • Maturity Assessment 2.0 (page)
  • Organizational Change Management for TBM (page)
  • Pulse Surveys (page)
  • TBM Salary Survey (page)
  • State of TBM (page)
  • Strategy Communities (page)
  • TBM Ambassadors Program (page)
  • TBM Ecosystem (page)
  • TBM: Moving Beyond Costs (download)
  • TBM for Sustainability (page)
  • Tech for Finance (course)
  • The Power of TBM: Optimizing Operations for the C-Suite (YouTube)
  • The TBM Maturity Assessment – Whitepaper (download)
  • The Technology Finance Leader – Applying TBM to Modern Planning & Forecasting (article)
  • The Technology Finance Leader – Operationalizing Adaptive Planning with TBM (article)
  • Turning Tech Spend into Strategic Value (download)

Red Hat built the world’s largest enterprise open-source software company, growing into a multi-billion-dollar firm before being acquired by IBM Corp. This open-source heritage often placed the value of technology in the product and engineering realm rather than with IT. Thus, not surprisingly, Red Hat’s TBM journey started with a new CFO wanting to know why IT costs were so high. Through the TBM framework and discipline, Red Hat IT successfully delivered cost transparency of all IT spend and then became a model for technology spend planning and forecasting. The IT team added the FinOps discipline to its capabilities and is now managing a broad hybrid cloud portfolio. However, TBM and FinOps have remained in the realm of IT only, until now. Red Hat’s current CIO, Jim Palermo, is driving TBM, FinOps, and Enterprise Agile Management across the company based on IT’s success and through the lens of value stream management. in this session, Jim will walk through Red Hat’s TBM journey and its current transformation to an operational business architecture framework built on value streams aligned to business outcomes.

Speaker:

  • Jim Palermo, VP, CIO, Red Hat

When the team at Tenet Healthcare made the decision to move towards a model that provided more accurate financial transparency, they looked to TBM practices and solutions. Join Paola Arbour, EVP and CIO at Tenet healthcare as she answers the question “why TBM?”, including what Tenet was trying to solve with the TBM Taxonomy, the effectiveness of their KPIs, and how building support and momentum across the entire company was critical to their successful TBM adoption. In this session, Paola will also share how Tenet continues to evolve their use of TBM, including for mergers, acquisitions, and divestiture activity, as well as segmenting cost structures.

Speaker:

  • Paola Arbour, EVP & CIO, Tenet Healthcare

Data driven decision making has been a key to longevity and delivering best in class service to State Farm’s customers over the past 100 years. Recently, State Farm decided to use a managed services company for the day-to-day support of their Infrastructure Services. Today’s technology leaders need to be able to make real-time, informed decisions to help ensure technology investments are meeting their customer’s needs, while continuing to support company long-term goals. Ashley Pettit, SVP & CIO at State Farm, will be joined by Randy McBeath, Enterprise Technology Executive, and Andy Moore, Technology Director, and together they will share how TBM aided in State Farm’s analysis and decision to move to a managed service provider.

Speakers:

  • Ashley Pettit, SVP & CIO, State Farm Insurance
  • Andy Moore, Technology Director, State Farm Insurance
  • Randy McBeath, Enterprise Technology Executive, State Farm Insurance

There is fast evolution occurring in the overall technology spend and value management market, with the advancements of cloud, Kubernetes, AI/ML, and other innovations. At the same time, we are seeing vast changes in the roles of the CIO, CFO, and business/digital leadership. In addition, TBM is intersecting with other disciplines and frameworks, such as Cloud FinOps, Agile engineering, and portfolio resource management. How is this affecting the TBM discipline, the TBM Council, and Apptio? For one, TBM is moving down market, becoming more accessible to all sizes and maturity of organizations, with easier ways to get started and a faster time to value. Cloud FinOps, meanwhile, is advancing and adding capabilities previously in TBM to the cloud cost management space. Join Apptio CEO Sunny Gupta as he explores the evolving TBM landscape and how he believes it will bring even greater opportunity and value to organizations worldwide.

Speaker:

  • Sunny Gupta, Co-Founder & CEO, Apptio

In today’s challenging economic times it is critical that CFOs, CIOs, and CTOs speak the same language when it comes to the value of technology spend. Having a single source of truth that everyone can feel confident in, track progress continuously throughout the year with shared insights, and analyzing options for resourcing and funding in order to reduce waste is where TBM deepens their partnership. In this discussion, join members of the TBM Council Board of Directors as they discuss the pivotal conversations and steps taken to collectively adopt TBM practices across the organization, including responding to naysayers and gaining allies.

Panelists:

  • George Maddaloni, EVP, CTO, Operations, Mastercard
  • Laura Walsh, CIO, Smithfield Foods
  • RJ Hazra, SVP & CFO, Technology & Security, Equifax
  • Moderated by Chad Doiran, Managing Director, Tech. Strategy & Advisory, Accenture

Fumbi Chima has led technology teams across multiple organizations throughout her esteemed career, including retail, manufacturing, media, and financial services. As a turnaround and high growth leader, Fumbi has leveraged TBM as a foundational practice to bring repeatable processes, purchasing guidelines, and cost/resource savings. Now at Boeing Employe Credit Union (BECU) serving more than 1.2 million members, Fumbi is driving their digital transformation with a clear vision and strategy to optimize their public-cloud with TBM and Cloud-FinOps, adopt a product model, and set the groundwork for future innovation and growth. Join Fumbi and Larry Blasko, President, Field Operations at Apptio, as they discuss the lessons Fumbi has learned along her TBM journey, and where this transformation leader sees the evolution of TBM taking the Technology industry.

Speakers:

  • Fumbi Chima, Chief Technology & Transformation Officer, BECU
  • Larry Blasko, President, Field Operations, Apptio

Technology leaders have a unique opportunity to transform their organizations into environmental champions with sustainable business practices. In this session, Neal Ramasamy, CIO at Cognizant and Phil Alfano, Field CTO at Apptio will share how TBM can be leveraged to achieve comprehensive visibility into real-time data-driven tracking to ensure company goals and actions are being met to achieve a sustainable future.

Speakers:

  • Neal Ramasamy, CIO, Cognizant
  • Phil Alfano, Field CTO, Apptio

For McGraw Hill, having a transparent framework that drives smart investment strategies and a common language across this 135-year-old company is critical. Known as one of the “big three” education publishers, McGraw Hill must stay ahead of their competitors with innovation and value delivery. Join Yuliya Oberman, Finance Director for McGraw Hill Education and Eileen Wade, General Manager of the TBM Council as they discuss how TBM is essential to McGraw Hill’s enterprise resource strategies and digital transformation journey.

Speakers:

  • Yuliya Oberman, Finance Director, McGraw Hill Education
  • Eileen Wade, General Manager, TBM Council

In this fireside chat, Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineer at AWS will join incoming General Manager of the TBM Council, Jack Bischof, for a discussion on best practices for building successful TBM practices focused on cloud financial management. Including a deep dive into the nuances, learnings, and milestones that the world’s 9th largest insurance company is achieving on their Cloud FinOps journey.

Speakers:

  • Matt Yanchyshyn, GM, AWS Marketplace & Partner Engineering, AWS
  • Jack Bischof, Incoming General Manager, TBM Council

Hear from Ajay Patel, COO at Apptio and Zubin Irani, CEO at Cprime as they discuss how the intersection of TBM and enterprise agile planning is a critical strategy for organizations to adopt if they want to drive business growth more efficiently, in real-time, and keep up with the speed of change that today’s organizations face.

Speakers:

  • Ajay Patel, COO, Apptio
  • Zubin Irani, CEO, Cprime

Join Origin Energy’s Adrian Thivy, GM, Enterprise Technology Services, as he shares how TBM is creating complete confidence in their spend-to-value ratios across IT and the broader company, allowing a rapid response to the market forces driving significant pressure on the “cost to serve” customers. A finalist for the 2022 TBM Council Award for TBM Pacesetter, hear how their TBM practice was built in record time, including lessons learned as they developed business capabilities and managed a significant cloud migration and transformation.  

Session topics will include:  

  • Establishing a clear purpose and common goals that drive cross-functional understanding
  • Utilizing an adaptative governance framework to ensure accountability across all stakeholders 
  • Leveraging TBM and ServiceNow CSDM to deliver a transparent, flexible, and sustainable model in a shorter time frame
  • How bespoke logic has dramatically improved transparency of cost more than 90%


Presented by:

  • Adrian Thivy, GM, Enterprise Technology Services, Origin Energy 

Many organizations aspire for a cloud-native posture, however few have the time, resources and budget to transform into 100% public cloud operations. Equifax has broken through those barriers to modernize its infrastructure globally — driving faster innovation for customers, more business agility, and stronger cybersecurity. Hear from Manav Doshi, GM, Technology Solutions on how the Equifax team is rebuilding a century-old company, with a real-time approach to optimizing cost and revenue growth in the cloud.

 

Presented by:

  • Manav Doshi, GM, Technology Solutions, Equifax 

Transport for NSW is the winner of the 2022 TBM Council Award for TBM Pacesetter, which recognizes significant progress and value with TBM in a relatively short period of time. In this session, hear how the merger of Roads and Maritime Services (RMS) and Transport for New South Wales resulted in the fastest consolidation of TBM data, models, and reports into a single TBM practice. Hear from Poonam Kataria, Sr. Manager of TBM, as she shares how TBM is driving Transport’s three key strategic outcomes: connecting a customer’s whole life; successful places for communities; and enabling economic activity.

Session topics will include: 

  • Utilizing the TBM Taxonomy to align M&A practices and drive behavioural change 
  • How the right level of support sets the right culture and TBM processes
  • Driving change in the organization based on data-driven facts

Presented by: 

  • Poonam Kataria, Sr. Manager, TBM, Transport for NSW 

Discuss how TBM supports visibility of investments across the enterprise to support setting best practices and standards for managing the impact of environmental, societal, and governance strategies by IT departments and organizations.

The TBM Council Standards Committee has built out TBM integration models with other IT disciplines, including Enterprise Agile and Product Thinking, as well as ServiceNow CSDM. Current findings will be shared to drive group discussion, experience, and feedback. 

Public cloud strategies are often embraced for the promise of rapid scalability, on-demand agility, and best-in-class security, resiliency, and features. However, public cloud adoption presents significant financial challenges that, when not addressed, inhibit any firm’s ability to exploit the promises of public cloud.  

To address these challenges, customers need to simultaneously resolve current inefficiencies and build capability to ensure avoidance of waste in the long term.  

In this session we discuss a detailed framework combining TBM-Cloud with FinOps, allowing customers to understand how to implement a program to overcome these challenges and financially succeed in the cloud. 

Session discussion topics include: 

  • A detailed view of the activities required to implement a TBM-Cloud with FinOps Journey 
  • Detail the flow of information required for each task 
  • Provide guidance on which activities should be performed when

 

Presented by:

  • Nathan Besh, TBM-Cloud Evangelist, TBM Council 

Project to Product Transition

Outcome-focused development via agile transformation

For organizations looking to transition from projects to products, TBM can help organize resources and outcomes into value streams – the specific sets of activities that align to business outcomes.

Accelerating Cloud Adoption

Drive measurable outcomes with your cloud strategy

For organizations trying to accelerate their cloud journey, TBM provides a way to map a plan and measure the outcomes from cloud migration to cloud cost management to cloud optimization.

Morning Sessions

A look back at 10 years of TBM leadership and community building.

Speaker:

  • Ashley Pettit, SVP & CIO, State Farm Insurance

Introduced more than 10 years ago, Technology Business Management (TBM) was born out of the need for CIOs to have a management system to drive their technology operating strategy. At its core, the TBM discipline gives visibility into technology spend to provide common ground and enable a collaborative partnership across teams for prioritizing resources and achieving business outcomes. In this session, the TBM Council Standards Committee Chair, Atticus Tyson will share how over the past few years TBM has evolved to ensure leaders are able to accelerate digital initiatives, embrace the cloud, and communicate today’s complex technology landscape. TBM enables organizations to frequently and quickly evaluate projects, platforms, and investments to address the needs of the modern enterprise.

Speaker:

  • Atticus Tysen, SVP Product Development, Chief Information Security & Fraud Prevention Officer, Intuit

Atticus Tyson and Phil Alfano will guide the group through an executive discussion to capture “What is digital success to you?”. Is it how your organization creates new business capabilities? The elimination of legacy processes and systems? Funding innovation? Or all of the above as long as it drives an improved customer experience? Discuss with your table mates, as an overall group, and capture learnings and takeaways to bring back to your own team.

Speakers:

  • Atticus Tyson, SVP Product Development, Chief Information Security & Fraud Prevention Officer, Intuit
  • Phil Alfano, Field CTO, Apptio

How does a 170-year-old financial institution deliver a new, fully modernized technology strategy while supporting 24×7 service to their customers across a multitude of platforms, including point-of-sale, mobile, and web services? Mike Brady, Nicole Holmes, and Chad Schmidt will share how at Wells Fargo, they are creating a Technology Infrastructure team founded in the TBM discipline and responsible for aligning with internal partners to adopt an automation first approach for accelerating the delivery of services and deploying enhancements at speed. All while remaining compliant, secure, and agile.

Speakers:

  • Mike Brady, EVP, Technology Infrastructure, Wells Fargo
  • Nicole Holmes, EVP, CFO for Technology, Wells Fargo
  • Chad Schmidt, SVP, Technology Finance Modernization, Wells Fargo

It’s been two years since the World Health Organization declared Covid-19 a global pandemic. To re-imagine employee and customer experiences, every company was forced to speed up their shift to digital from multi-year project plans to instead creating, executing, and delivering new business models in a matter of weeks. As we emerge from this crisis, we recognize this shift is not slowing down but exponentially increasing as businesses continue to respond to societal expectations of anytime, anywhere. In this session, Sunny Gupta will share how the companies best positioned to quickly respond to changing market conditions and hyper competition have a holistic view of their technology spend so they can be agile in their investment decisions, use the cloud as a competitive advantage, and align their resources to product delivery models and continuously measure value.

Speaker:

  • Sunny Gupta, Co-Founder & CEO, Apptio

Afternoon Sessions

Spinning up a cloud-native posture is a desired strategy for many organizations, however few have the time, resources, and budget to achieve 100% public cloud operations. In 2018, Equifax set a 5-year goal to achieve this, striving to provide their customers with faster innovation, more flexible business agility, and stronger cybersecurity. Hear from RJ Hazra, SVP & CFO, Technology on the lessons and successes the Equifax team has found along their journey, and what remains as they cross into their final year of their company-wide digital transformation.

Speaker:

  • RJ Hazra, SVP & CFO, Technology & Security, Equifax

The cloud is a significant shift in computing and companies need to get maximum value from it. FinOps is the evolving cloud financial management practice that empowers organizations to track and maximize cloud spend and enable tech, finance, and business teams to collaborate on data-driven spending decisions. In this talk, J.R. Storment, Executive Director of the FinOps Foundation will explore the intersection between TBM and the FinOps practice and the benefits achieved. Session discussion topics include: 

  • Creating a culture of ownership over cloud usage and spend
  • The most important challenges to tackle for delivering products faster while gaining financial control and predictability
  • FinOps organization structures in large and small organizations from the State of FinOps 2022 report

 

Speaker:

    • J.R. Storment, Executive Director, FinOps Foundation

In this engaging conversation, executive leaders will share both the challenges and best practices realized on their journey to embrace product-based innovation.

Session discussion topics include:

  • Achieving results as you shift from a projects-to-products innovation model
  • Maximizing CIO/CFO partnerships in this new paradigm
  • Building your innovation strategy around value streams, stable teams, and a high degree of customer centricity

Speakers:

  • John Wilson, VP, IT Costing & Performance Management, MetLife
  • Kaarina Bourquin, Director, Strategy & Portfolio Operations & Technology, The Standard
  • Moderated by Toyan Espeut, Chief Customer Officer, Apptio

Session abstract coming soon

Speakers:

    • Brendan Kinkade, VP, Build ISV, Technology & Hybrid Cloud, IBM
    • Moderated by Phil Alfano, Field CTO, Apptio Foundation

TBM empowers hundreds of decision makers with the facts they need to execute a digital strategy faster, without bias, and in alignment across business units. This includes technology consumers, service and application owners, LOB CIOs, enterprise PMOs, compliance leaders, budget coordinators, and many more. What are the fundamentals of developing and executing a successful TBM practice? In this session, experienced practitioners will share the lessons and foundations they’ve learned delivering business value for their organizations with TBM.

Session discussion topics include:

  • Fundamentals of proper support and sponsorship across key stakeholders
  • Demonstrating how and why TBM is core to strategy and a digital operating model
  • Developing, educating, and enabling your core team
  • Implementing or enhancing the necessary TBM processes

Speakers:

    • Jeri Koester, CIO, Marshfield Clinic Health System
    • Latrise Brissett, Managing Director, Global IT, Accenture
    • Leslie Scott, VP & CIO, IT Enterprise Services, Stanley Black & Decker
    • Moderated by Jason Byrd, Managing Director, Technology Strategy & Advisory, Accenture